Tag: Mental Well-being

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Employee Wellness

#RESHAPE21: How Top Companies 3M And Bloomberg Are Addressing Mental Health At Work

Last September 15-16, MindNation had the privilege of being part of Insider’s RESHAPE 2021, the world’s largest leadership and experience summit, sharing the global stage with no less than US President Barack Obama and other top business and thought leaders.

MindNation Chief Marketing Officer Cat Triviño presided over a panel discussion about mental health in the workplace with Alisha Fernando, Head of Diversity & Inclusion for APAC of financial, software, data, and media company Bloomberg, and Kevin McGuigan, Vice-President & Managing Director for SEA of multinational conglomerate 3M.

“Even prior to the pandemic, mental health has already been a global concern, with anxiety and depresison at all time highs and even suicide being the leading cause of death in many countries,” Cat pointed out in her opening statement. For instance, a 2018 survey by the City Mental Health Alliance in Hong Kong revealed that 37% of respondents claimed to have, at some point in their lifetime, experienced mental ill health while in employment. Other research revealed that 25% of working people in Hong Kong showed levels of depression and anxiety that are 2.5 times the global average.

Not surprisingly, these numbers have risen this past year because of the psychological effects of the COVID-19 pandemic. In the Philippines, particularly, results of a Pulse Survey conducted by MindNation of over 5,000 workers found that mental health challenges are affecting 1 in every 3 employees, leading to productivity losses that cost companies up to PHP7 million per year (for every 1,000 employees).

Companies must take an active approach to mental health to combat mental health problems in the workplace. “At 3M, we strongly believe that there is no one that should struggle with mental health alone,” Kevin says. “As an employer, it is our responsibility to ensure that all of our employees feel that they are working in a safe place, that they’re comfortable to be themselves.

Here are some ways 3M and Bloomberg are building a company culture where mental health is valued, accepted, and supported:

  1. Keeping lines of communication open. “We encourage our managers and employees to find a way to connect with each other in ways that are not just tied to work,” Kevin explains. “When I start one-on-one meetings or group meetings, I go out of my way to spend the first few minutes just talking to the individual or the team and asking them ‘How are things going? How’s your family doing?’ This is my way of really striving to make people feel comfortable to express themselves.”

    Additionally, Kevin hosts frequent roundtable sessions and town hall meetings, as well as put out regular Pulse Surveys, in order to get feedback from his team. “These build trust and show that we are able to have candid conversations about what’s working and what’s not,” he says.
  1. Normalizing conversations regarding mental health. “Storytelling is such a powerful tool to address [the stigma surrounding mental health],” Alisha shares. “Everytime I tell someone ‘Hey, I suffer from anxiety and I am getting professional help for it,’ they are shocked and surprised at first, but when we talk about it some more and they see that I am able to live a normal life and have a good job, they realize that having mental health challenges is not shameful or taboo. Sharing personal stories is one way we can shift the way people view mental health.”
  2. Providing flexible work programs. “At 3M, we have a ‘Work Your Way’ program, which not only says you can choose WHERE you want to work — 100% remote, 100% onsite, or a hybrid mode — you can also select the hours you want to work,” Kevin says. “This is because we know that people have been [affected] throughout the pandemic, and allowing them to take two hours off work to go to a therapy appointment, for example, is one way we want to make things easier for them.”
  3. Not viewing mental health treatment as a one-size fits all approach. “No two people experience a mental health challenge the same way; for example, some people thrive on stress and can work really well, but others don’t thrive under stress and it impacts their productivity,” Alisha shares. “So addressing mental health in the workplace comes down to knowing the employee as an individual , understanding what they need, and figuring out how we can best support them,” Alisha points out.

Bloomberg and 3M’s efforts to actively address mental health at work are paying off. “Interestingly, Bloomberg has performed remarkably well over the last 18 months of the pandemic,” she shares. “I credit that to all of the support that we have been providing so that our leaders know how to take care of our people better. Now, not only are our people thriving, our business is as well.”

MindNation uses a data-based approach to create proactive, customized, holistic health programs for your employees. Partner with us to build happier, healthier, and more productive teams. Visit www.mindnation.com now!

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Featured

Piril Yagli Of MindNation: Bringing Mental Health In The Workplace Front And Center

Piril Yagli started her career in Insights and Analytics 15 years ago at multinational corporation Procter & Gamble, where she conducted consumer research on the preferences, attitudes, motivations, and buying behavior of people buying fast-moving consumer goods.

In 2020, she joined MindNation as its Chief Insights & Analytics Officer, this time surveying the preferences, attitudes, and motivations of clients towards work and their mental health. Thanks to the data that she and her team are able to gather, MindNation is able to customize its Employee Assistance Program to meet the specific needs of an employee in an organization, a rarity in the mental health care industry where most EAPs only offer fixed packages. 

“I believe that a true mental health and well-being program is and should go beyond just providing a standard one-size-fits-all service,” Piril explains. This is because the people who comprise an organization have different needs and challenges, depending on their age, gender, educational attainment, or even socioeconomic background. 

“In a company, you have all kinds of employees — from white collar to blue collar, from members of GenZ to GenX, all  with completely different challenges that need to be addressed,” she points out. “For instance, our data shows that young, less experienced employees in a business process outsourcing company would like to learn about curbing loneliness during the lockdown or avoiding burnout. On the other hand, more seasoned employees are more interested in finding out how they can work better with younger team members or how they can provide better guidance or support. A one-size-fits all approach cannot fully cover all these needs.”


The importance of Pulse Surveys

MindNation gets its data through Pulse Surveys, biannual online surveys that are conducted the moment the client signs up with the company. “Through Pulse Surveys, we try to extract three types of information. The first is how employees feel about their mental health and well-being status, and if they feel satisfied with their company’s efforts,” Piril enumerates. “Next is to establish a benchmark so that we can track progress and revise the program accordingly. Lastly, we want to figure out the key stressors that employees are facing and what remedies they are after so that we can address the challenges directly.”

The MindNation Pulse Survey differs from the surveys of other EAP companies in two ways: first of all, MindNation created a proprietary Company WellBeing Score©,  a single sum generated from the different variables in the survey. “We use this score to track, measure, and compare one company to another,” Piril explains.

Which brings us to the second unique feature of MindNation Pulse Surveys — comparisons. “MindNation is able to compare data and scores of different companies because of our extensive database, which has responses from over 15,000 employees and growing, ” Piril proudly shares. “This allows us to tell a company ‘This is the state of your team’s well-being versus those of others in the same industry,’ and then follow-up with suggestions on how they can do better.” 


Wake-up call

That being said, business leaders should not feel disheartened or question their leadership skills if their companies get a low score in the Pulse Surveys. “A big portion of employees in every company, across all industries, are facing mental health and well-being challenges during this pandemic,” Piril points out. “Business leaders should not take alarming Pulse Survey results as a poor reflection of themselves. Instead, they should treat it as a wake-up call, as an opportunity to immediately correct ‘mistakes’ and provide resources so employees can have better well-being.” 

For Piril, what is important is that leaders be open, listen, understand and act in urgency to meet the needs of the employees, whether it’s providing access to psychologists and WellBeing Coaches or tailoring webinars to topics that interest their team members.

“From our analysis, we found out that on average 8% of the employee population in the Philippines has suicidal or self-harmful thoughts,” Piril reveals.

They especially need to be proactive in addressing the needs of employees who are suicidal, of which there is an increasing number. This is according to the analysis of suicidal thinking employees in the MindNation Pulse Survey database. “From our analysis, we found out that on average 8% of the employee population in the Philippines has suicidal or self-harmful thoughts,” Piril reveals. “Assuming that there are 41 million active employees in the Philippines, this means that around 3.3 million employees need immediate help.” 

Importance of suicide prevention policies in the workplace 

Employers need to provide help because suicidal employees are the ones facing more productivity loss, taking more sick leaves, and thinking about quitting the company more than the average employee. So by prioritizing the mental health and well-being of their organization, leaders are not only saving 8% of their workforce, they are also improving productivity, and positively impacting the bottom line. 

Organizations can do this by paying attention to and making mental health services a basic benefit for all employees, stopping stigma in the workplace by cultivating a safe space for mental health discussions, and ensuring that each employee has someone to talk to curb their feelings of loneliness especially during these times of isolation and uncertainty.

Download the MindNation Suicide In the Philippine Workforce 2021 toolkit now to learn not only about suicide prevention, but also enhance your capacities to support employees who may be struggling with varying mental health issues and suicidal ideation. http://bit.ly/mn-suicide2021

How is your team doing lately? Message [email protected] to find out how we can set up a Pulse Survey for your organization.

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Mental Health 101

5 Steps To Choosing The Right Therapist For You

Looking for a therapist — whether it’s for self-improvement, to heal from past traumas, or just to maintain good mental health — can be daunting. After all, this is someone whom you will be sharing your deepest and most uncomfortable feelings to, so it is important that you choose a mental health professional who will make you comfortable and give you the right kind of help.

We asked psychologist Luis Angelo Villarroel of Kintsugi-Psy to share some steps for choosing a therapist to help you reach your mental health goals: 

Step 1: Ask yourself: “What kind of help do I need?”
There are many types of mental health professionals, specializing in different areas of mental health. Each of them plays a key role in identifying and treating your mental health challenges:

  • Psychologist. Uses evidence-based strategies and interventions to help people overcome challenges and cope with past traumas, present issues, or future concerns. 

“If you need help dealing with day-to-day problems, best to see a counseling psychologist. On the other hand, if you are looking for someone who can treat certain disorders, you will need the expertise of a clinical psychologist.”

Luis Angelo Villarroel, Psychologist

Just like medical doctors, psychologists have different areas of specialization: there are clinical psychologists, educational psychologists, assessment psychologists, industrial psychologists, child psychologists, etc. While they are all educated in mental health concerns, some are more equipped to deal with certain aspects than others. “If you need help dealing with day-to-day problems, best to see a counseling psychologist,” Luis explains. “On the other hand, if you are looking for someone who can treat certain disorders, you will need the expertise of a clinical psychologist.” 

  • Psychiatrist. They are the only type of mental health professional who are licensed to prescribe and monitor medication.Most psychiatrists do not offer counseling services, but will give referrals to therapists.
  • WellBeing Coach. They work one-on-one with individuals who want to improve their health and well-being, using concepts drawn from psychology, behavior change, and life coaching fields. A WellBeing Coach can help clients overcome obstacles to maintain healthy habits for life.

Don’t worry if you are unsure which one is suited for you. Luis assures that if the mental health professional that you visit first feels that some other form of therapy will be more suitable for you, they will inform you from the get-go.

Step 2: Start your search.

Once you have narrowed down what kind of therapy or therapist you want, it’s time to begin your search. There are a number of different places where you can begin choosing a therapist. Some options include:

  • Searching online through search engines or social media hashtags. You can also ask around in reputable forums or Facebook groups. 
  • A more secure way would be to inquire with hospitals. “Call the hospital help desk and ask if they provide mental health services,” Luis suggests.
  • An even better option is to ask trusted people for recommendations — friends, family, or your primary care provider. And don’t worry if you end up choosing the same therapist as your friend or loved one; like doctors, mental health professionals are bound by the rules of doctor-patient confidentiality. “Even if your spouse is my patient, I will treat the two of you as individuals,” assures Luis.

Step 3: Check their credentials

For psychologists and psychiatrists, make sure they are licensed to practice and that they follow guidelines and a code of ethics. Note that while WellBeing Coaches are not required to have a specific degree and they don’t have oversight by a governing board, you can do your own research to check if they are legitimate.

Step 4: Inquire cost

While therapy should always be considered an investment, it is prudent to know how much you will be shelling out per session, especially since mental health concerns cannot be resolved in just one session. That said, note that the professional fee of a therapist is not an indication or reflection of their experience or lack thereof. “Sometimes the cost can be dependent on the location of the therapist; if their clinic is located in a high-end part of the city, for example, expect their cost to be higher due to rent or other factors not necessarily linked to their skills,” Luis explains. 

Step 5: Book a session and get started on your mental health journey

Here is an article outlining about what you can expect during your first session with a psychologist or WellBeing Coach. 

Use this initial appointment to determine if you feel comfortable with the therapist you have chosen. While talking to the therapist, think about these questions:

  • Do you feel like you can talk to this person?
  • Do you feel like you can be honest?
  • Does it feel like this person accepts you?
  • Are they a good listener?
  • Will they customize their approach for you?

Know that you can always change therapists, whether it’s just five minutes into the first session or after five sessions. “You are free to withdraw from the therapy anytime you feel it is not working out, if you realize your therapist isn’t a good match for you, or you feel you are not being supported well into your therapy process,” Luis assures. “On our end, we will offer to make whatever adjustments you need so you become more comfortable and continue treatment. But ultimately, rapport with your therapist is very important– the treatments will only work if you feel comfortable with us.”

Finally, know that you have every right to terminate the relationship if the therapist behaves unprofessionally or crosses boundaries. In the Philippines, you can report these untoward incidents to the Professional Regulation Commission or to the Psychological Association of the Philippines.

Ultimately, it is up to you to decide if you have chosen the right therapist for you. “We will exhaust all means to help,” Luis says. “And even if we do not work out, I will always encourage you to continue looking for another professional. Sometimes, just talking to someone you can trust — or being able to trust someone again– is already a big help in achieving growth and healing.”

MindNation offers 24/7 teletherapy sessions with psychologists and WellBeing Coaches through the MindNation app. Download the app for free thru mindnation.com/app.

 

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Featured

Raymund Sison Of Propel: Nurturing Well-being And Creativity To Make Ideas That Matter

Advertising agencies can be fun and exciting places to work for, but the industry is also known for being highly fast -paced, extremely competitive, and its staff constantly under intense pressure to come up with great ideas on a regular basis. 


But Raymund Sison wanted a different kind of work culture. The Creative Chief of independent digital agency Propel Manila, together with other members of the company’s leadership team, constantly strives to create an organization that puts their people’s well-being over profit. 

And their efforts are paying off. Today, Propel Manila is not only a highly successful creative agency — it counts as its clients fast-food giant Jollibee and luxury brand Kiehl’s — it is locally and internationally recognized for its advocacy works such as Recreate Pride 2020, Complex Emojis (this one in partnership with MindNation; more on that later), Pride @ Tech, and Love Versus Hate.

“I believe creatives and communications professionals have a duty to offer our best and brightest ideas to help solve the world’s most pressing problems,” Raymund says. “We should use our creativity to create ideas that truly matter to the community.”

Keeping creative

“Creativity is not just about doing design or writing; you can be creative in every little thing you do at your office, even if you’re an accounting firm or an engineering company,” Raymund points out. “It’s about finding more innovative ways to do your accounting in the middle of the pandemic, or using digital means to make your engineering even more robust and secure.”

When team members are creative, they solve problems faster and easier than ever before, discover new ideas that will keep clients interested and engaged, and help businesses adapt, innovate, and thrive — — all necessary during these trying times when tried-and-tested business methods are no longer working.

If your team is struggling to be creative because of the pandemic, here are five tips from Raymund on how to get their brains fired up and thriving: 

1. Prioritize the team’s well-being. “When people are well, they do well; and when  they do well, the business does well,” he points out. “At Propel, we believe that the best kind of talent development is human development, so we created programs that will help our team grow professionally, mentally, and emotionally.”

To start, Propel has a Mind Matters Program, a mental health and well-being policy that includes free mental health cards and mental check-ups for staff, weekly talks and forums on mental health, and the designation of the last Wednesday of every month as Mind Day, a no-work day. 

Raymund also encourages his team to take a rest whenever they need it. “I always encourage my people to please tell me how I can help them be better, be creative, or be a better human being,” he says. “If they are stressed, then I will give them the time to breathe.”

2. Promote inclusivity. Safe spaces boost creativity because when a person feels safe, they can be more open about their thoughts and ideas. “Openness is the foundation of creative thinking,” Raymund points out. 

Propel does this by making sure their office is inclusive and respectful of everyone’s rights. “Our bathrooms at the office are gender neutral; we also have a Pride at Propel group in the office for our lesbian, gay, bisexual, transgender, and queer employees,” he shares. “Recently, there were talks in our industry about harassment, so right away we made sure to reifnorce our anti-harassment and anti-discrimination polcies to make sure that we have a safe environment for everyone.

 3. Support diversity. Raymund is proud to say that half of Propel’s 70-plus team is female, while 19% are members of the LGBTQ+ community. “We like to keep our talents as diverse as possible because when you put them together and make them work on one goal, that is where brilliance happens,” he says.

4. Practice servant-leadership. “To quote from Simon Sinek, ‘Leadership is not being in charge, it’s taking care of those in our charge,’” Raymond declares. “My leadership style is very much a combination of a kuya (big bother) and barkada (friend); there’s a lot of care but I’ll also be the first one to call you out if needed. I believe that calling out is a way of showing care, because you are telling your team the truth on how they can be better.”

5. Walk the talk. Propel espouses purposiveness — how can the team use their creativity to help the community? “And because mental health is one of our main advocacies, we feel it’s important that we spread the word about the importance of well-being in the workplace and the community,” Raymund says. “This is where our partnership with MindNation comes in.”

Last July 2020, the two companies worked together to create the world’s first ever Complex Emojis, free social media stickers and gifs which users can post to communicate their hard-to-understand and complicated emotions. The ad for this was named a finalist in the 2021 Ad Stars, the world’s only international advertising festival which combines creativity with cutting-edge technology, and also in the  Asia Pacific Tambuli Awards, the creative show that celebrates creativity with positive world impact. 


In August of that same year, Propel Manila Culture Head Mau Valenzuela joined MindNation CEO Kana Takahasi and Head of Communications and Content Cat Trivino for a Mental Health Matters Livestream via Facebook, where they discussed mental health in the advertising industry, and how leaders can have better mental health care practices in the workplace. 


Lastly, to mark Pride Month last June 2021, Propel partnered with MindNation for the latter’s toolkit on supporting LGBTQ well-being at work, which is a guide for business leaders on how they can make their workplaces safe and inclusive for their queer employees.

“I want my team to continue to create more ideas that matter to the world,” Raymond says. “Creativity is such a superpower and I want to use it as a force for good, to make people better, to change behaviors, and make the world a little better than it was before. Right now is a pivotal time in our society. More than ever, we need to come up with insightful, innovative, and empathetic solutions that can help address humanity’s needs. For me, the pandemic is not an excuse to not have great ideas; there’s no better time to be creative than today.”

Are you passionate about workplace well-being? Partner with us to build a world where mental health is valued, accepted, and supported. Visit www.mindnation.com or email [email protected] to know more! 

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Work in the New Normal

6 Ways To A Greener Home Office

There are lots of reasons to encourage your team to implement earth-friendly practices in the way they work from home. Not only is it good for the environment, but it can reduce their expenses as well as improve their health and job satisfaction. A 2018 Gallup study showed that employees who feel that they contribute to “the present and future conditions of the environment” feel more engaged at work. In addition, the 2015 Cone Communications Millennial CSR Study reports that  as many as 91% of millennials would switch to use a company or brand based on its commitment to social good and investment in things like environmentally-sound and sustainable practices. So if you want to attract and retain top talent, it pays to make the environment a priority in your business.

Here are some changes you can ask your staff to implement to make their home office more environmentally friendly.

  1. Make the most of natural light. If your team members have the opportunity to choose the room where they will set up their office, opt for space with plenty of natural light. This move will allow them to reduce their energy usage, thus saving money on electricity.

On the other hand, if their home office is located in the basement or some other part of the house that gets no natural light, gently suggest that they use LED bulbs to mimic sunlight.

  1. Be energy-efficient. Remind them to switch off and unplug TVs, lights, and equipment when they’re not being used. A 2019 study by Duke Energy, an American power company, states that electric power is consumed by many devices when they are switched off but are still plugged in, which can account for as much as 20% of the electricity bill.
  2. Go paperless. Digital documents are easier and more affordable to store and retrieve. They reduce clutter in the office and if your business is in the cloud, the documents can be accessed from anywhere.
  3. Implement sustainable printing techniques. But if cutting out paper completely is not an option, remind your team to implement sustainable printing practices. Before they even start printing, they should ask themselves if the page they are about to print is really necessary. If the answer is yes, then use recycled paper and print on both sides of the page. Moreover, their choice of printer, ink, and toner is also important so tell them to look for environmentally-friendly options such as refillable printer cartridges.
  4. Add plants. Adding some greenery to the home office can do more than brighten up the interior design. Psychologists at Exeter University found that employees are happier and perform better when living plants are added to the workplace, with a 15% increase in productivity and significant improvements in memory retention and other basic tests. Plants also emit oxygen and reduce air pollution, making the air in the workplace cleaner and healthier to breathe. If you have the budget to spare, send over some low-maintenance succulents to the team so that even those without a green thumb can benefit from them.
  5. Start a conversation. If you set a good example, then your employees will follow suit. Promote your environmental values and the little things you’re doing in such a manner that it will motivate others to join you. Work with your HR department to hold awareness training sessions so that the staff becomes aware of the benefits of creating a more sustainable working environment. 

Being environmentally-conscious in business isn’t just good for the environment or society at large — it’s also good for the business itself. A green and healthy workplace produces happier and motivated workers, and increases employee productivity.

 MindNation is a mental health and wellbeing company that works with like-minded, innovative, and empathic organizations to make happier, healthier, and more productive employees. Our program is based on a person’s holistic wellness (physical, emotional, mental, social, and cultural). We partner closely with companies using a data-based approach, creating customized solutions, and leveraging the expertise of our scientific board of advisors. For more information, visit www.mindnation.com or email [email protected]. 

Categories
Employee Wellness

Ways To Reduce Unconscious Bias In The Workplace

Photo by CoWomen on Pexels.com

In a previous article, we shared some general ways you can build a more supportive, accepting, and respectful workplace. Today, we dive deeper into how you can address unconscious bias in your business and foster a more diverse and inclusive company.

There are many types of unconscious bias (over 19), but here are the four key ones and how you can avoid them:

  1. Gender bias. This is the tendency to prefer one gender over another. Examples include:
  1.  Providing more resources and opportunities to one gender (typically men) over another;
  2. Reviewing an employee of one gender differently from another gender — even when the evaluations are purely merit-based; and 
  3. Rewarding an employee of one gender differently from another gender in the form of promotions, raises or other merit-based rewards.

“Communication is key. Avoid sweeping generalisations and do your research on different cultures. A gesture or custom that you’re indifferent to might offend someone from a different cultural background, and vice versa.”

Salma Sakr, MindNation Chief Growth Officer

A major result of gender bias is the creation of the “glass ceiling,” a metaphor for the evident but intangible hierarchical impediment that prevents women (and even minorities) from achieving elevated professional success. If you want to break this glass ceiling, here are some ways you can avoid gender bias at work: 

  • Set gender-neutral recruitment standards. Do this by defining the ideal candidate profile ahead of time and evaluating all candidates against those standards. 
  • Create diversity goals. Set qualitative gender diversity goals to create a more gender-balanced team. Support and provide resources for women to take on leadership roles. 

2. Ageism. This is seterotyping or discrimination  against individuals or groups on the basis of their age. This can also include ignoring a junior’s ideas because they are considered “too young,” or assuming someone should behave in certain ways because of their age. 

Preventing ageism involves combatting age-related stereotypes as well as engaging older team members in the workplace. Here are some ways to do that:

  • Don’t make assumptions based on age: For example, don’t automatically presume that older workers don’t know how to use technology or aren’t open to learning new skills. Provide equal learning opportunities for everyone. 
  • Foster cross-generational collaboration: Create two-way mentorship programs where a senior team member is paired with a new hire. This kind of collaboration facilitates communication between team members of different stages, which can help break down misconceptions about age. 

3. Cultural bias.  Cultural biases are assumptions, stereotypes, and belief systems about a different culture, based on our own limited experience of that world. In the workplace can create misunderstandings, biased treatment and barriers to career advancement; if you are manager who believes that all South Asians are good in software programming but who like to make a fuss over nothing, for example, you might never give your team members from India the opportunity to speak their mind, causing them to eventually leave the company due to lack of opportunities.

Here are some ways you can be sensitive to individual backgrounds and beliefs when in a professional environment:

  • Notice the little things. Someone from a different cultural background might behave in a way that you interpret as rude, shy, or standoffish, but that could simply be the way you interpret it. You need to think deeper, and really acknowledge that what you call ‘truth’ is actually just accumulated information from your own cultural background.
  • Communication is key. Avoid sweeping generalisations and do your research on different cultures. A gesture or custom that you’re indifferent to might offend someone from a different cultural background, and vice versa.
  • Be flexible. We all operate in different ways and have different views of life – even within the same sub-cultures. In a professional environment, always respect others’ customs, such as national holidays, dietary requirements and political attitudes. If in doubt, talk about something else!
  • Be yourself! We’re all human at the end of the day, and you’ll often find that smiling and offering a friendly face are universally recognised behaviours, wherever you’re from!

4. Race/ethnicity bias. This is any discrimination against any individual on the basis of their skin color, or racial or ethnic origin. It can take many forms, such as:

  1. Direct discrimination: not hiring or promoting someone based solely on their race
  2. Indirect discrimination: happens when a rule or policy set by an employer places people from certain racial, ethnic or national groups at a disadvantage.
  3. Racial harassment: includes any unwanted conduct related to an employee’s race, especially when it violates their dignity or creates an offensive environment.
  4. Victimization. when someone is treated badsly because they complained about discrimination or helped someone who has been the victim of discrimination.

Leaders can put a stop racial discrimination at work by:

  • Creating channels where employees feel safe speaking up about racial issues. It’s important for managers to seek input from missing voices to help obtain different ideas for a diverse point of view.
  • Actively communicating their stance on racial discrimination and what won’t be tolerated along with the consequences for violation. Racism, in any form, should never be overlooked, excused or tolerated, regardless of someone’s rank or title.
  • Spreading awareness by providing resources to educate individuals about the culture of racism and the history of different races. Most individuals are unaware of racial injustice and the comments they unconsciously make towards their BIPOC (Black, Indigenous, and People of Color) colleagues.

Companies can actively reduce bias through training along with embedding processes, policies, and expectations that help create a culture rooted in diversity and inclusion. Ultimately, it’s management’s responsibility to demonstrate their commitment to diversity and inclusion and the value it brings to the company as well as holding others accountable. 

MindNation holds webinars to help organizations reduce unconscious bias in the workplace so that team members become happier, healthier, and more productive. Email [email protected] to schedule a session now!

Categories
How To

5 Ways To Effectively Communicate With A Loved One

Do you have difficulty telling your partner you are frustrated at them? Do a friend’s annoying habits trigger you, but you choose to stay silent to keep the peace? 

This is where knowing the difference between constructive and destructive criticism comes in. 

“It’s important to relay feedback to a loved one even when it’s negative because we want to help our loved ones to become better versions of themselves,” says MindNation psychologist Jessa Mae Rojas. “Additionally, when we are able to go through difficult communications with our partners unscathed, the relationship becomes stronger.” 

This does not mean you have to call them out about every little annoyance; some things are better left unsaid. “As long as what you are saying helps the person improve and does not make them question their self-worth or self-confidence, then that is constructive criticism,” Jessa says. “Everything else is just nitpicking.” 

Ready to have the constructively critical conversation? Here are some do’s and don’ts for relaying feedback to your loved one:

“It’s important to relay feedback to a loved one even when it’s negative because we want to help our loved ones to become better versions of themselves.”

Jessa Mae Rojas, MindNation Psychologist

DO:

  1. Time it right. Don’t do it when they are tired after a long day, or if YOU are tired after a long day. And especially do not get into the conversation when you are angry because you might end up saying something destructive instead. If tempers are high, step out of the room for awhile, take deep breaths, or do activities to distract you until you calm down. 
  2. Focus on specific behaviors, not on your partner’s whole personality. Don’t just say, “You’re just no fun.” Get specific instead by saying, “I’ve noticed that you don’t seem to enjoy online parties with my friends. Can you tell me why so I can understand better?”
  1. Give your partner a chance to explain or offer feedback. You have had your chance to speak, now it’s to sit back and listen. Remember that you are having a dialogue, not a monologue. 

DON’T

  1. Diagnose your loved one. “I think you have mental health issues,” or “Wow, your childhood really messed with your brain” will only deviate the conversation  from the main issue. 
  2. Make “You” statements. If you say, “You are impossible to talk to and you just don’t listen,” your partner will justifiably feel defensive. “I sometimes find it difficult to talk with you,” is a much more positive way to broach the subject.

If despite your best efforts your criticism is received in a negative light, don’t fan the flames by responding angrily. Instead, seek to understand why your loved one is acting this way. “Have a heart to heart talk; ask them ‘How would you want me to talk to you about this next time? Would you rather I write it down or send you a text message first, instead of talking to you about it directly?’” Jessa suggests. “These can help pave the way for more productive conversations in the future.”

If you and your partner are having difficulty communicating with each other, MindNation psychologists and WellBeing Coaches are available for teletherapy sessions 24/7 to help you build a stronger and lasting relationship. Message https://bit.ly/mn-chat to book a session now! 

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Employee Wellness

Everyone At The Table: 3 Ways To A More Diverse And Inclusive Workplace

Promoting and improving diversity and inclusion (D&I) in the workplace no longer just means hiring more women in the company or allocating a prayer room for your Muslim team members. These are good first steps but much more needs to be done if you want to create a workplace that respects the unique needs, perspectives, and potential of everyone. 

D&I explained

Simply put, diversity in the workplace means that the company hires a wide range of diverse individuals — people of various race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.

Inclusion, on the other hand, is the practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalized. Inclusion is about putting diversity into action.

“Unconscious bias in the workplace impacts our recruitment decisions, employee development, impairing diversity and retention rates, as well as promoting a disconnected culture.”

Salma Sakr, MindNation Chief Growth Officer


Benefits of a diverse and inclusive workplace

Equitable employers benefit in the following ways:

  1. They gain deeper trust and more commitment from their employees.
  2. Diversity and inclusion can enhance the problem-solving necessary to rethink businesses and reimagine industries in the face of unprecedented disruption.
  3. More diverse teams are better at anticipating changes in consumer needs and buying patterns, which can lead to more rapid product and service innovation.
  4. All of the above positively contribute to the company’s bottom line.

Putting it into practice

D&I has become a buzz word that many companies use for good PR, but genuine D&I requires effort, dedication, and consistency. Here are 3 ways you can make it happen in your company:

  1. Be aware of unconscious bias.
    Unconscious bias (or implicit bias) is often defined as prejudice or unsupported judgments in favor of or against one thing, person, or group as compared to another, in a way that is usually considered unfair.

Unconscious bias in the workplace impacts our recruitment decisions, employee development, impairing diversity and retention rates, as well as promoting a disconnected culture. 

Organizations who make an effort to address unconscious bias in order to develop and maintain an inclusive workforce enjoy the following benefits:

  1. Increasing company profitability: Teams that have solid problem-solving and decision-making skills can bring a competitive advantage to a company. For example, a McKinsey study found that gender-diverse companies were 21% more likely to gain above-average profitability.
  2. They are more attractive to top talent: By implementing inclusive recruitment strategies, companies are able to reach out to a wider talent pool. Job seekers would also be more likely to apply to companies that prioritize diversity.
  3. Increasing innovation: Diverse teams can bring a variety of fresh ideas to the table, allowing teams to come up with creative solutions that can drive sales. For example, a 2018 study by the Boston Consulting Group found that companies with diverse management teams bring 19% higher innovation revenue.
  4. Higher productivity: University research found that tech firms with diverse management teams have 1.32 times higher levels of productivity. Increased productivity can lead to more efficient project management and implementation.
  5. Higher employee engagement: This can lead to higher job satisfaction, which in turn, can lower the turnover rate.
  6. Making fair and more efficient business decisions: Inclusive teams can make better business decisions up to 87% of the time. These business decisions can help improve a company’s performance and revenue. 

2. Be an ally. This is a critical next step and involves the participation of everyone at work regardless of their title, i.e. whether you are a manager or not. Here are three things you can do if you see an injustice at work, a bias being played out, or a team member in an uncomfortable or even scarring situation: 

Step 1: Point it out using language such as 

“I noticed that…”
“It seems like…”

“It feels to me like…”

Step 2: Avoid making assumptions. Instead, clarify it with the person involved, such as by asking “Did I read that right?”

Then validate it by using language such as“I want to acknowledge how challenging this is…”

Step 3: Work it out together by sharing your intention to help and to develop a plan to problem solve together. 


3. Encourage team identification. High team identification is when members identify themselves as part of a group and feel proud to be a part of it, when they feel that they are not working against each other, but for the same team, and they have the same future, goals, and vision. The higher the collective team identification, the more likely team members feel positively about diversity and are therefore more collaborative and successful. To do this, you need to make sure that people are not merely members of different social categories such as gender or race, but to emphasise the distinctiveness of each individual. 

By following these relatively simple steps you can really make a difference to your employees’ lives and shape the effect of diversity for the greater.

MindNation offers webinars to train your managers on how to foster more diversity and inclusion in the workplace so that you build happier, healthier, and more productive teams. Email [email protected] to schedule a session now!

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Featured

Darlyn Ty-Nilo Of Belle De Jour: 7 Strategies For Designing Your Best Life

In 2006, Darlyn Ty-Nilo created the Belle de Jour (BDJ) Power Planners with the initial goal of helping Filipino women plan their days better. What started out as a passion project has now grown into a movement with over 9,000 members (known as “Bellas”) who swear by BDJ parent company Viviamo Inc.’s advocacy of empowering Filipinas to live their best lives. Viviamo Inc. does this not only through artful planners and journals, but also through campaigns and activities that engage with their community. 

For her work and efforts, Darlyn was awarded the Mansmith Young Market Masters Awardee for Entrepreneurship in 2010, became one of the youngest Agora Awardees for Entrepreneurship in 2012, and was named one of the Outstanding ASEAN Women Entrepreneurs in 2017. More recently last June 2020, she was honored as one of the 100 Most Influential Filipino Women on Linked In.

“So get to know yourself, fall in love with yourself; and when you make mistakes, don’t be afraid to fall out of love with yourself. Then rediscover what else you can do. It’s all part of the process, and when you trust in the process, everything else will fall into place.”

Darlyn Ty-Nilo, Viviamo Inc.’s President and Managing Director

Darlyn reflects on her life and career and shares her X tips for designing a life that is successful and fulfilling:

  1. Follow your “true choice.” “My first job right out of college was a failure,” Darlyn shares. Despite graduating with high marks and winning national marketing competitions in college and putting in extra hours with the multi-national company she was working for, she was not regularized after the probationary period of her employment. “I realized I failed because what I was doing was not what I really wanted; instead, I only did things to please society’s expectations of me,” she explains. “I would be told things like ‘You should accept the best job offer out there even if you don’t like it because to do otherwise would show you are ungrateful.’ Or I would hear that I had to take the accounting board exams because my studies would just go to waste if I didn’t. But all these comments stem from a mindset that opportunity only comes once; what if the truth is that the opportunity that is knocking on your door is merely testing you to find out what is really in your heart?”

So when Darlyn decided to go into the business of making and designing planners, she made sure to allot pages where people could write down their goals. “I wanted people to start their year asking themselves what kind of life they would want to have, because designing your best life starts with knowing what kind of life you want,” she declares. 

  1. Know that the path to success is never linear. It’s okay to fail, it’s okay to pause and reflect if you’re feeling stuck or confused, and it’s absolutely okay to change your mind if things are no longer working out. “It doesn’t matter whether you change your mind after three months or three years,” Darlyn assures. “What’s important is to keep on writing about it, because the act of writing down your goals and dreams provides clarity, and clarity will always give you power.”
  2.  Another way to create clarity — set routines. “I’m a big believer in routines,” Darlyn confesses. “This is because when you create structures to your day and life, you’re anchored on your goals and don’t get lost. It’s like you’re trying to walk a straight line; if there’s no line on the ground to begin with, how can you achieve that goal?”

With Darlyn, her overarching goals are to run her business effectively and spend quality time with her family, so she makes sure she plans her day in a way that ensures she has the time and energy to devote herself to both.

  1. Included in that routine — making time for self-care. “In the past few months, I was not allotting time for fun at all,” Darlyn shares. “At night when we were supposed to be resting, my husband and I would watch webinars or workshops, or I would read books related to business or self-improvement because I had to keep thinking of ways to keep the business running during the pandemic. Then a friend reminded me that I needed more play time, and I remembered the saying that ‘You cannot give what you don’t have.’ How can I expect my business and family to thrive and be happy if I myself was always tired and stressed?”

So today, Darlyn makes it a point to spend a few hours a day reading fiction books instead of business tomes, and has switched her caffeine-laden mornings with more nutritious smoothies. “I gave myself permission to rest and take care of myself,” she says. “Even on days that are extra-busy and my downtime is only 10 minutes long, I make sure the entire time is about me and my needs, not about my work or the family. “ 

  1. Set clear expectations with those around you — even with the ones you love. Like everyone else who owns a smartphone, Darlyn is a member of multiple chat groups at work so she can properly align and coordinate specific projects with the right people. When the pandemic happened and she and her husband found themselves together at home all the time, she knew she needed to implement a similar system to keep track of their conversations and achieve their goals in a more efficient way. “Before the pandemic, we had space from each other and it was clear who took care of what what,” she explains. “But when the lockdown caused us to be together all the time, lines became blurred because we were now getting involved in each other’s lives and responsibilities.”

Her solution: she also created chat groups for her and her husband on specific topics — food, finances, learning, family, and matters related to just the two of them. “This way, everything is documented and expectations are clearer about who will do what,” she shares. “This leads to less conflict and friction.” 

  1. Take care of your mental health. “I started seeing a psychologist in 2013,” Darlyn shares. “I am such a believer in professional help that before I married my husband, I made him see my psychologist as well so he can work out any issues that he may have. Now, we also schedule sessions before every major milestone in our lives — like before I would give birth, for example, just so we can check-in and process our emotions before these upheavals.” 

While Darlyn has many friends that she can turn to for support, she firmly believes that mental health professionals are better at helping her understand her issues and remediate problems. “Friends are biased, no matter how hard they try to control it; it’s human nature,” she points out. “On the other hand, psychologists are trained to improve our lives. Part of designing your best life is taking care of your mental health, and one of the best ways you do that is to seek the help of a professional.”

Her belief in the importance of mental health led her to partner with MindNation this year. Every last Wednesday of the month, BDJ and MindNation hold monthly live streams on Facebook to raise awareness about issues related to mental health and well-being.

“I really in believe MindNation’s vision of making mental health more accessible to all,” she adds. “The goal of our partnership is to start the conversation on mental health, erase the stigma, and make sure that people have a better understanding of mental health concerns.”

  1. Never stop improving. “I believe that we are sent here to Earth to find what will make us happy and to become the best versions of ourselves,” Darlyn says. “So get to know yourself, fall in love with yourself; and when you make mistakes, don’t be afraid to fall out of love with yourself. Then rediscover what else you can do. It’s all part of the process, and when you trust in the process, everything else will fall into place.”

Partner with MindNation to build happier, healthier, and more productive individuals. Email [email protected] for more information.  

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Featured

Kana Takahashi Of MindNation: Building A World Where Mental Health Is Valued, Accepted, And Supported

In 2014, Kana Takahashi was a bright-eyed pre-med student taking up Psychology at one of the Philippines’ top universities when one of her professors started talking to the class about mental health. “Back then, I didn’t know much about mental health,” she explains. “So when I heard my teacher talking about it, I got really curious.”

This curiosity led her to join the Youth For Mental Health Coalition — the only mental health organization in the Philippines at that time — and it was here that Kana became aware about the state of mental health in the country and the stigma faced by people with mental health concerns. Up until 2018, she immersed herself in advocacy work, learning not only about mental health but also about other causes like feminism and human rights.  From attending seminars, she was soon conducting them herself; additionally, she became involved in groups that pushed for laws like the Safe Spaces Act (which increases protection against sexual harassment, among others), the bill legalizing divorce (which is still currently being deliberated in Congress), and the Philippine Comprehensive Mental Health Law (which was signed into law last June 2018).

Along the way,  Kana started to reconsider her plans of becoming a doctor. “I started to ask myself why I wanted to become a doctor, and the answer I came up with was that I wanted to help people. And I realized that what I wanted was to help people now, not after four to five years of medical school.” With that in mind, Kana decided to just look for work that could sustain her financially and at the same time continue her advocacy work with the organizations she was currently affiliated with.

“I started to ask myself why I wanted to become a doctor, and the answer I came up with was that I wanted to help people. And I realized that what I wanted was to help people now, not after four to five years of medical school.”

Kana Takahashi, MindNation Co-Founder and CEO

The birth of MindNation

Along with some friends, Kana co-founded MindNation in January 2020, with the initial goal of providing mental health services for organizations, as mandated by the Philippine Mental Health Law. The company started with just four people (including Kana) and one psychologist.

But in March 2020, just three months after the company launched, the World Health Organization declared COVID-19 a pandemic. Many businesses coped with lockdown measures by cutting down on expenses — including putting all talks with MindNation on the back burner.

A CEO of any other start-up would have wrung their hands and panicked, but Kana was unfazed. “I didn’t get worried because I knew that what we were doing had value,” she says. “It was just a matter of making companies understand that — especially with the pandemic — investing in people is not a waste of resources.  Before the pandemic, all that companies wanted to see were numbers — ‘How can the mental health program that you are offering me boost my revenue?’ ‘What’s the ROI?’  But because of the pandemic, we were able to shift their mindset from ‘How can this benefit my business?’ to ‘How are my employees doing?’

Going above and beyond

And while other companies looked for ways to tighten their belts during the pandemic, MindNation did the opposite — they started offering their teletherapy services for FREE to the sectors most affected by COVID-19, from Philippine-based employees and students, to retrenched employees, medical frontliners, and even to members of lesbian, gay, bisexual, transgender, and queer (LGBTQ+ community). 

“We partnered with amazing mental health advocates like Senator Risa Hontiveros, as well as LGBTQ+ organizations, and women’s organizations to offer these pro bono services,” Kana points out.  “The fact that many non-government organizations were willing to work with a business like us — which is very rare — is proof that they saw the value in what we were doing,” Kana says.

Growing strong

Today, MindNation has a team of 50 employees and 20 psychologists, some of whom are located in other parts of the world. The company is now partners with over 40 organizations across industries, has expanded into Middle East North Africa (MENA), and is currently looking to grow more in other parts of the world.  In addition, they have gone beyond offering their services solely to organizations; individuals with mental health and well-being struggles can now also avail of the company’s 24/7 teletherapy sessions.

“MindNation’s vision is to build a world where mental health is valued, accepted, and supported,” Kana explains. “And we can only do that by making mental health care accessible to all.”

Best assets

Kana attributes the company’s growth and success to its team. “Every successful company has great people, people who go to work not just to work but to actually make a positive impact,” she says. “That’s what I‘m really proud of. In MindNation, we don’t work to feed the pockets of certain people, we do it because we’re working on life changing things.”

When it comes to supporting mental health in the workplace, the company walks the talk and has made the mental health programs that it offers to its client-partners available to employees as well. MindNation team members have access to 24/7 teletherapy sessions with psychologists and WellBeing Coaches and mental health leaves with pay. “The culture inside is also great, we can talk to each other about work and personal matters while maintaining a good working dynamic,” Kana shares. 

Looking ahead

Kana is looking forward to taking up post-graduate studies related to mental health so that she can grow the company more and support more employees. “Personally, I want to be able to help as many people as possible, even in little ways, whatever help looks like for them,” she affirms. 

Partner with MindNation to build happier, healthier, and more productive employees. Message us on https://bit.ly/mn-chat or email [email protected].