Piril Yagli started her career in Insights and Analytics 15 years ago at multinational corporation Procter & Gamble, where she conducted consumer research on the preferences, attitudes, motivations, and buying behavior of people buying fast-moving consumer goods.
In 2020, she joined MindNation as its Chief Insights & Analytics Officer, this time surveying the preferences, attitudes, and motivations of clients towards work and their mental health. Thanks to the data that she and her team are able to gather, MindNation is able to customize its Employee Assistance Program to meet the specific needs of an employee in an organization, a rarity in the mental health care industry where most EAPs only offer fixed packages.
“I believe that a true mental health and well-being program is and should go beyond just providing a standard one-size-fits-all service,” Piril explains. This is because the people who comprise an organization have different needs and challenges, depending on their age, gender, educational attainment, or even socioeconomic background.
“In a company, you have all kinds of employees — from white collar to blue collar, from members of GenZ to GenX, all with completely different challenges that need to be addressed,” she points out. “For instance, our data shows that young, less experienced employees in a business process outsourcing company would like to learn about curbing loneliness during the lockdown or avoiding burnout. On the other hand, more seasoned employees are more interested in finding out how they can work better with younger team members or how they can provide better guidance or support. A one-size-fits all approach cannot fully cover all these needs.”
The importance of Pulse Surveys
MindNation gets its data through Pulse Surveys, biannual online surveys that are conducted the moment the client signs up with the company. “Through Pulse Surveys, we try to extract three types of information. The first is how employees feel about their mental health and well-being status, and if they feel satisfied with their company’s efforts,” Piril enumerates. “Next is to establish a benchmark so that we can track progress and revise the program accordingly. Lastly, we want to figure out the key stressors that employees are facing and what remedies they are after so that we can address the challenges directly.”
The MindNation Pulse Survey differs from the surveys of other EAP companies in two ways: first of all, MindNation created a proprietary Company WellBeing Score©, a single sum generated from the different variables in the survey. “We use this score to track, measure, and compare one company to another,” Piril explains.
Which brings us to the second unique feature of MindNation Pulse Surveys — comparisons. “MindNation is able to compare data and scores of different companies because of our extensive database, which has responses from over 15,000 employees and growing, ” Piril proudly shares. “This allows us to tell a company ‘This is the state of your team’s well-being versus those of others in the same industry,’ and then follow-up with suggestions on how they can do better.”
That being said, business leaders should not feel disheartened or question their leadership skills if their companies get a low score in the Pulse Surveys. “A big portion of employees in every company, across all industries, are facing mental health and well-being challenges during this pandemic,” Piril points out. “Business leaders should not take alarming Pulse Survey results as a poor reflection of themselves. Instead, they should treat it as a wake-up call, as an opportunity to immediately correct ‘mistakes’ and provide resources so employees can have better well-being.”
For Piril, what is important is that leaders be open, listen, understand and act in urgency to meet the needs of the employees, whether it’s providing access to psychologists and WellBeing Coaches or tailoring webinars to topics that interest their team members.
“From our analysis, we found out that on average 8% of the employee population in the Philippines has suicidal or self-harmful thoughts,” Piril reveals.
They especially need to be proactive in addressing the needs of employees who are suicidal, of which there is an increasing number. This is according to the analysis of suicidal thinking employees in the MindNation Pulse Survey database. “From our analysis, we found out that on average 8% of the employee population in the Philippines has suicidal or self-harmful thoughts,” Piril reveals. “Assuming that there are 41 million active employees in the Philippines, this means that around 3.3 million employees need immediate help.”
Importance of suicide prevention policies in the workplace
Employers need to provide help because suicidal employees are the ones facing more productivity loss, taking more sick leaves, and thinking about quitting the company more than the average employee. So by prioritizing the mental health and well-being of their organization, leaders are not only saving 8% of their workforce, they are also improving productivity, and positively impacting the bottom line.
Organizations can do this by paying attention to and making mental health services a basic benefit for all employees, stopping stigma in the workplace by cultivating a safe space for mental health discussions, and ensuring that each employee has someone to talk to curb their feelings of loneliness especially during these times of isolation and uncertainty.
Download the MindNation Suicide In the Philippine Workforce 2021 toolkit now to learn not only about suicide prevention, but also enhance your capacities to support employees who may be struggling with varying mental health issues and suicidal ideation. http://bit.ly/mn-suicide2021
How is your team doing lately? Message [email protected] to find out how we can set up a Pulse Survey for your organization.