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8 Ways to Improve Employee Loyalty

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These days business success is no longer achieved by just hiring the best employees — you need to be able to retain them as well.

Employees are considered loyal if they are devoted to the success of their organization and believe that being an employee of this organization is in their best interest. Not only do they plan to remain with the organization, but they do not actively seek for alternative employment opportunities.

Loyalty benefits a business because a low employee turnover rate positively impacts morale, productivity, and even company revenue. This is because everytime you lose an employee, you need to spend time and money replacing and training someone else. According to the Society for Human Resource Management, a professional human resources membership association based in the United States, the average replacement cost of a salaried employee is equivalent to six to nine months’ salary. So for an employee earning USD60,000 per year, for example, that totals approximately USD30,000 to USD45,000 in recruiting and training expenses, including but not limited to:

  • Hiring costs: advertising, interviewing, screening, and hiring
  • On-boarding costs: training and management time
  • Lost productivity: new employees may take one to two years to achieve the productivity level of the exiting employee
  • Customer service and errors: new employees are often slower in their work completion and less adept at solving problems in the initial stages of employment

Clearly, instilling loyalty in your employees is worth it. So how can you make sure that your top talent stays happy, motivated, and devoted to your company? Here are some ways:

  1. Keep communication lines open. Never assume how your employees are feeling. Create a high feedback environment in which employees feel that their opinions are valued. 
  2. Invest in professional development. Provide staff with training, education, and meaningful work, as well as an opportunity for advancement within the organization in terms of pay, recognition, and responsibility.
  3. Give employees more control. When employees are micromanaged, they feel distrusted and have low self-esteem. On the other hand, companies that have employees who are engaged — meaning they make decisions rather than simply follow orders, experience lower turnover rate. The easiest way to increase employee engagement is to have them set their own working hours and decide whether and when to work remotely.   
  4. Clearly communicate policies. Expectations should be communicated through an employee handbook, and policies should be consistently enforced.
  5. Do not tolerate abuse or infractions committed by staff. Do not expect employees to feel happy or loyal to the company if management tolerates co-workers who make the workplace miserable to everyone else. These team members greatly increase stress (and therefore turnover) even among those who aren’t immediate victims. So have policies in place to discipline errant staff, and immediately  transfer or terminate those who display unwillingness to change their behavior.  
  6. Understand why employees leave. Conduct exit interviews and consult online reviews to learn what former and current employees are saying about the company, as information an employee shares online may be information they did not feel comfortable addressing during their employment or in the context of an exit interview.
  7. Provide competitive compensation and benefits. Offer competitive pay, meaning the salaries are “at market” or above. If you can’t provide that, make up for it by being generous in other categories, such as healthcare benefits (physical and mental), paid time off, and retirement savings plans.
  8. Improve company culture. This is defined as the interaction between management and employees and the personal interaction between employees — in short, how well everyone in the company gets along. As a manager, it is your responsibility to keep your finger on the pulse of the company’s culture by constantly going through the strategies listed above and finding ways to create an environment that is free from discrimination and stigma and supportive of one’s overall well-being. 

You don’t have to implement all the above practices art once. Start with small good behaviors and work up from there. Loyalty is not built overnight — rather, employees gradually respond to changes in behavior, management style, and company performance. Every little positive action, every improvement, every appropriate response to a challenge adds up.  So take stock of where you’re at, where you want to be, and how you plan to get there, then act. 

For more information on how to build happier, healthier, and more productive teams, visit www.mindnation.com. 

— Written by Jaclyn Lutanco-Chua of MindNation

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6 Ways To Succeed In Keeping Your New Year’s Resolutions

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Here are some psychological strategies to help you stick to your goals.

The holidays are officially over and it’s time to spend today doing what most of us often do on the very first weekend of the year — making our New Year’s resolutions. 

But writing goals is one thing; making sure you are able to keep them throughout the year is another matter. Studies have shown that 80% of New Year’s resolutions fizzle out by mid-February, with the reasons ranging from loss of motivation to lack of social support. If you want to belong to the 20% who are able to successfully turn their resolutions into a lifelong habit, below are some things you can try:

  1. Rephrase your resolutions. In a study published last December 9 in the American scientific journal PLOS ONE, scientists discovered that those who phrased their resolutions as an “approach goal,” or where they tried to adopt a new habit or introduce something new to their lives, were the ones that had the highest rate of success. On other hand, resolutions about avoiding or quitting something, or “avoidance goals,” proved to be less successful. This is because it’s easier to introduce a new behavior than to erase a bad habit. 

So for example, if your goal is to stop eating sweets in order to lose weight, you will most likely be more successful if you say ‘I will eat fruit several times a day’ instead. You then replace sweets with something healthier, which probably means you will lose weight and also keep your resolution,” says Professor Per Carlbring at the Department of Psychology, Stockholm University, one of the collaborators of the above study. 

  1. Tell someone about it. Don’t keep your resolution a secret. Tell friends and family members so that they will support your goals and remind you when you start to forget about them. An even better thing to do would be to find a friend who has the same New Year’s resolution as you so that you can motivate each other.
  1. Set SMART goals. The SMART acronym was first coined by corporate consultant George T. Doran in 1981 and has since become the benchmark for making an effective goal, whether professional or personal. For your resolution to stick, it has to be:  
  • Specific. When you have a concrete idea of what you want to accomplish, you become more motivated. “I will eat healthier” is admirable but vague; “I will eat more fruits and vegetables every meal” is more defined and gives you a blueprint to follow.
  • Measurable. When you can track your progress (see #4), you will feel more confident to carry on or make tweaks when needed. 
  • Achievable. Don’t resolve to “Climb Mt. Everest by the end of the year” if you have a sedentary lifestyle. Amending your resolution to “Go hiking with friends every month” is more realistic.
  • Relevant. Your goals need to be significant to you, and suitable to your existing skills and resources, otherwise it can easily be discarded. For example, if you feel you have been doing a good job at work, aiming for a promotion is a logical and relevant next step. On the other hand, aiming to learn skills that are better suited in another department, while admirable, is not an efficient way to make use of your strengths. 
  • Time-bound. This helps you track your progress. “I want to be able to do 10 full-body push-ups in two months” gives you something to work towards than if you just leave it as “I want to be able to do 10 full-body push-ups, period.”
  1. Aim for progress not perfection. Celebrate every step in the right direction, no matter how small. Being able to do two push-ups out of 10 is better than zero; “small wins” can also reinforce the belief that you have the ability to change, and that your goals are within your reach.
  1. Learn and adapt. Encountering a setback is one of the most common reasons why people give up on their New Year’s resolutions. So if you suddenly relapse into a bad habit, don’t view it as a failure; instead, use it as a learning opportunity. One way to keep track is to maintain a resolution journal, where you can write down important information about when the relapse occurred, what might have triggered it, and what you might do differently next time. By understanding the challenges you face, you will be better prepared to deal with them in the future.
  1. Be patient. Change is a process. Those unhealthy or undesired habits that you are trying to change probably took years to develop, so don’t expect to change them in just a matter of days, weeks, or months. 

It may take longer than you would like to achieve your goals, but remember that working toward your resolution is a marathon, not a sprint to the finish line. Once you have made the commitment to changing a behavior, it may be something that you have to continue to work on for the rest of your life. 

If in the process you feel you are losing motivation, become overwhelmed by self-doubt, or need to ease your anxieties, you can always reach out to MindNation psychologists or WellBeing Coaches for teletherapy sessions. Book a session thru bit.ly/mn-chat.

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Self Help Work in the New Normal

6 Ways To Be More Resilient At Work

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Learn ways to cultivate your mental strength so that you can cope with stress better

Job stress poses a huge mental health challenge to the 21st century workforce. According to a recent survey by The Regus Group, as many as  60% of workers worldwide experience stress, with the number reaching as high as 86% in China! These figures do not even take into account the COVID-19 pandemic, which has unequivocally triggered or aggravated tensions in the workplace. 

If left untreated, stress can lead to increased levels of anxiety and burnout, which in turn will translate to chronic absences, low productivity, and low morale.

While you may not be able to eliminate the daily pressures that come with holding down a job, you can respond to the stressors better by becoming more mentally resilient. Mental resilience is defined as the ability to mentally or emotionally cope with a crisis or return to pre-crisis status quickly.

“Resilience is not tenacity,” clarifies Cat Trivino, Chief Marketing Office of MindNation. “More importantly, resilience is not about bouncing back and going back to our normal selves. It is about moving forward and becoming better versions of who we are.”

Resilience can make you more motivated, better equipped to cope with setbacks, and become less susceptible to burnout. 

Here are some ways you can build better mental resilience at work:  

  1. Try to establish good work-life balance. Self-care is an essential strategy for building resilience and helps to keep the mind and body healthy enough to deal with difficult situations as they arise. So pay attention to their own needs and feelings, and to  engage in activities that bring you joy and relaxation. Examples include: 
  1. “Listening to what your body needs, whether that’s extra time to breathe or a little stretch in the mornings,” advises Cat. 
  2. Making time for fun and relaxation outside of work. If physical distancing is an issue, remember to at least get some sunlight periodically instead of staying cooped up in the home office all day. “If you can, and only if it’s safe, open the window and bring in that vitamin D,” Cat adds. 
  1. Meditating. “No need to stress if you don’t do it right the first few times,” Cat assures. “The simple act of breathing, grounding, and of being aware of their surroundings can make them less anxious and bring them back to what they need to address.”

2. Maintain connections. Having friendships outside of work can provide you with a safe space to express pent-up frustrations and anxieties. “Social distancing does not mean emotional distancing,” Cat reminds. “Please do keep connected, and as much as possible, call. Hearing someone else’s voice, especially someone we love, can give us the instant calm that we need.”

3. Be thankful. When something bad happens, always remember that things could be worse. “Be grateful for anything and everything good. Starting or ending your day with a grateful mindset will only set us up to see things in a better light,” cays Cat. 

5. Ask — even if you won’t receive. Many of us are afraid to ask –for help, questions, or anything — because we fear hearing the word “No,” looking inadequate, or coming across as unintelligent. “But constantly avoiding rejection will not make us resilient,” counters Cat. Instead of staying away from the “No’s,” get your mind used to the feeling of being rebuffed to build your resilience threshold. Start with small things like asking for an officemate to help with a task, or requesting a manager to repeat a point raised at a meeting. “You may get rejected or rebuffed for various and legitimate reasons, but the point is to get used to hearing no!” she advises. “Once you realize that rejection is not debilitating, you build inner strength and become confident enough to ask for bigger things.”

6. Cultivate positive self-talk. “The next time you face challenges or adversities, identify how you’re describing them and see if you can reframe the words in a more positive way,” instructs Cat.

A. Instead of: “ I feel like a failure for not being able to lead my team through this pandemic.”

Say: “Being a leader during this pandemic is an obstacle, but not one I will face alone.” 


B. Instead of: “Working from home is horrible.”

Say: “Working from home is challenging.”

C. Instead of: “I asked for a promotion, and got rejected.”

Say: “I asked for a promotion, and got redirected.”

Just like other traits, resilience is something that can be learned and developed. All it takes is an awareness of the bad thoughts and actions that you may be doing, learning about the good ones, and having the discipline to enact them when the need arises.

But if the situation continues to be difficult for you and you are finding it hard to cope, always seek the help of a professional. A good place to start will be MindNation’s chat helpline on FB Messenger, available 24/7. The service is free, completely confidential, and the staff is trained to ease your anxieties.

— Written by Jaclyn Lutanco-Chua of MindNation

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8 Ways To Raise Grateful Kids

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Help kids develop an attitude of gratitude so that they will grow up to be happier, more positive, and more content with their lives.

As 2020 comes to an end, it’s time to start thinking about our goals and intentions for 2021 — not just for ourselves but also for our family. One resolution in particular that we would like to suggest — teach kids to be more grateful and less entitled. 

“Children become entitled when they always get what they ask for, when parents say ‘yes’ more than they say ‘no,’” says Maribel Dionisio, a parenting and relationship expert, author, and founder of the Love Institute, a pioneering company equipping couples, parents, and individuals with skills on how to have fulfilling relationships with those dearest to them. “When children are raised with everything handed to them, they grow up to become demanding, high-maintenance adults who are not equipped to handle life when things don’t go their way,” she adds.  

On the other hand, when children learn to be appreciative, responsible, and not take things for granted, they have better relationships with other people, can empathize more, are easier to please, and become generally happier in their later years. 

Below are some ways you can reinforce the importance of gratitude:

  1. Be mindful of your words and actions. You may be feeling proud that you are not entitling your children because you do not buy them every toy that they ask for; but an entitlement mentality can be shaped in other ways, some of which you may not even be aware of, such as: 
    • Attributing other people’s actions to their character and not because of outside forces. When your kids complain that someone took the last cookie without asking, don’t immediately say “Yes, he’s a bad boy, don’t be like him.” This teaches children to be judgemental and quickly blame others for their misfortunes.

      A better way to manage such situations would be to ask your children to think about what the other person may be going through or how they might be feeling, i.e. “Maybe he took the cookie because he didn’t get to eat lunch and is really hungry.” This act of empathizing makes kids stop immediately seeing others as bad, and makes them more grateful for their circumstances (i.e. at least they are not THAT hungry).
    • Overprotecting and overpraising them. The first will make them dependent on you, the second will make them feel that they can do no wrong. 
    • Jumping through hoops to make sure their path to success is paved for them, so they never have to work hard to get what they want. 

2. Set a good example. Kids learn a lot from watching their parents. So model gratitude every chance you get, such as offering a sincere “Thank you” to the person who delivers your packages or making it a point to share little things that you are grateful for during casual conversations. 

3. Be encouraging and positive. “When you catch your children doing good or beyond what is expected, praise them for it; don’t always focus on the things they did not do,” says Maribel. For example, if your toddler packed away four out of his seven toys, don’t scold him for not doing a perfect job; instead, tell him thank you for doing that, then remind or offer to help him pack the remaining items away. This reinforces the positive behavior and lets them know that what they do (no matter how small) is appreciated. 

4. Put things in perspective. Talk to your kids about those who are less fortunate, like the owner of their favorite restaurant who had to close shop because of the pandemic, or the people who lost their homes because of natural disasters. Understanding that not everyone has the same advantages will help them develop compassion for others and gratitude for their own privileges.

5. Let them do chores. Part of feeling gratitude is being aware of the effort someone else went through to give us something. One way to let your child experience this effort is to involve them in household tasks, such as making the bed, folding the laundry, or helping prepare meals.  “Chores reduce entitlement because it helps children see the value of work,” Maribel points out. “In addition, children learn to be responsible, feel more confident, discover their strengths, and see the value in their work.” 

6. Show them how to find the money. It can be hard for children to understand why they can’t just buy everything they want if they have never paid for anything. “Give your children opportunities to manage money, whether it’s giving them an allowance, helping them start their own business, or even paying them for doing extra chores,” says Mariblel. “When they see the time and effort it takes to be able to buy a new item of clothing or new gadget, they won’t feel entitled about money.”

7. Establish boundaries. “Do not let your children get away with everything,” Maribel instructs. “Have rules, and explain the importance of these rules so that your children cooperate. And if they deviate from rules, counter with logical and natural consequences, not with screaming, shouting, or spanking because these will only make them resent you.”

8. Cultivate a good relationship with your child. All of the above tips require you to be able to talk to your children openly, honestly, and without judgement. To achieve this, Maribel suggests the following ways:

  • Set aside one-on-one time for each child, at least 20 minutes a day. Make the conversation light and easy-going so that he or she opens up to you about what’s on their minds, and you in turn can share stories that impart the values of empathy, gratitude, and kindness. 
  • Set aside one-on-one time for each child, at least 20 minutes a day. Make the conversation light and easy-going so that he or she opens up to you about what’s on their minds, and you in turn can share stories that impart the values of empathy, gratitude, and kindness. 
  • Set aside one-on-one time for each child, at least 20 minutes a day. Make the conversation light and easy-going so that he or she opens up to you about what’s on their minds, and you in turn can share stories that impart the values of empathy, gratitude, and kindness. 

The only way children will learn gratitude (along with other positive values) is by having a relationship with them that is open, honest, and managed by boundaries. “When we do away with limitations and give our children everything they want because we want their lives to be easy, it is OUR lives that become complicated,” says Maribel. “On the other hand, when children feel loved, respected, and secure, they will not misbehave or feel entitled. They will want to return those loving feelings to you, absorb the values you impart,  and do everything to make you happy.”

If your children are struggling with strong emotions or if you need advice on how to manage their wellbeing and happiness, feel free to message MindNation psychologists on bit.ly/mn-chat. Teletherapy sessions are available 24/7. 

For more information about the Love Institute, visit their Facebook page https://www.facebook.com/theloveinstituteph/

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Work in the New Normal

Do’s And Don’ts For Supporting A Colleague With a Mental Health Concern

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There are many ways to help someone going through a tough time, just make sure you do it properly

What should you do if you think that a team meamber is exhibiting signs of a mental health concern? What if you want to help but can’t find the right words to say? How can we be more present to those in need?

 The good news is more often than not, you don’t even need to say anything. “What’s more important is you respond sensitively to their needs and show that you care,” says Riyan Portuguez,  RPsy RPm (also known as Your Millennial Psychologist). “Your mere presence already has a powerful effect,” she assures.

Below are some ways:

Do:

  1. Dedicate enough time. If you want to get to the bottom of their issues, staying behind for an extra 30-minutes after an online meeting will not cut it. “An honest-to-goodness conversation will take hours, so be sure you won’t be distracted by other matters,” points out Riyan. 
  1. Let them lead the discussion. Allow them to share as much or as little as they want to. Don’t pressure them to tell you anything that they are not ready to talk about. Talking takes a lot of trust and courage; you might even be the first person they have been able to talk to about this issue. 
  1. Validate their feelings. “Listen actively and empathize as much as you can,” advises Riyan. Remember, you don’t have to agree with someone’s feelings or choices to acknowledge that their emotions are valid.
  1. Offer to accompany them to a mental health professional to prevent further harm. They may be hesitant to take this next step because of the stigma associated with seeking professional treatment for mental health concerns, but assure them that it is a good way for them to receive proper care. Another option you can suggest is MindNation’s 24/7 chat helpline on FB Messenger. Assure your friend that the service is free, completely confidential, and that the staff are trained to ease their anxieties. 
  1. Know your limitations. “Make sure YOU are mentally and emotionally prepared to offer help,” Riyan reminds. Self-care is critical when you are supporting someone who is in crisis. When someone unburdens themselves to you, you might end up absorbing all the strong emotions, so make sure you set boundaries and take steps to protect yourself by doing activities before and after the conversation that leave you feeling rested, relaxed, and recharged. And if you feel you have reached your limit, don’t feel bad about stepping back, but do it properly.

Don’t

  1. Diagnose. Do not make assumptions about what is wrong with the person. “When you initiate the conversation, avoid blurting inappropriate things like ‘I notice that you seem down lately, are you depressed?’” Riyan instructs. “A better way to phrase it would be ‘You seem down lately, are you okay?’ or ‘Is there anything I can do?’” 
  1. Start with “How are you?” Riyan says this is because it would be easy for the person to just say “I’m fine” even though he or she is really not. She suggests that if you want the other person to open up, a better way would be to phrase the question in such a way that it compels the responder to do an action, such as “Hey, are you free later? Let’s talk.” 
  1. Break their trust. Do not gossip about your friend’s problems to other people; neither should you report his or her mental health concerns to their boss even if your intentions are good (i.e. you want to alert them that their team member has mental health struggles). “This will cause your friend to resent you, when what you want is to maintain his or her trust in you,” Riyan points out. If you really feel that you need to get others involved, ask for permission first, i.e. “Is it okay to open this up to your team leader?” Then follow up with “I think it would be nice to mention what you told me to them, so that they can also help you.” Lastly, offer to accompany the person when he or she has that conversation as a form of moral support. 
  1. Invalidate their feelings. According to Riyan some of the things you should not say to someone struggling with a mental health concern include: 
  • “It’s all in your head” 
  • “Things could get worse” 
  • “Have you tried chamomile tea/lavender lotion/praying/going out more/etc” 
  • “Shake it off.” 
  1. Ghost, ignore, or avoid them. If you become too overwhelmed to engage with them, don’t just disappear without a world. Step back, but do so respectfully and thoughtfully. Be honest about your reasons for stepping back, and do not blame the person (in the same way that you would not blame a cancer patient for the stress that results from their struggles). Set a date on when you will next touch base with him or her so that they feel assured that you still care for them and that the timeout is only temporary. Lastly, reach out to other members of your friend’s support network and make sure they can commit to helping out if there is an emergency. 

The best thing you can do for someone struggling with a mental health concern is to instill hope. “Saying ‘We will get through this together’ assures the person that he or she is not alone,” says Riyan.

— Written by Jaclyn Lutanco-Chua of MindNation

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Get Inspired Mental Health 101 Self Help

6 Ways To Cope With Holiday Depression

Are the holiday blues bogging you down? Find out how you can manage your emotions better so that you can still enjoy the Christmas season. 

If you find yourself feeling persistently sad, anxious, or hopeless around Christmas time, seek professional help. MindNation psychologists are available for teletherapy sessions 24/7 (even during the holidays). Book a session now through https://bit.ly/mn-chat.

The COVID-19 pandemic has changed how many of us are celebrating the holidays. As we struggle with financial insecurity, the death of loved ones, and fear of contracting the disease, we may be feeling additional stress, sadness, or anxiety instead of love, peace, and joy. 

“First of all, it’s completely normal if you do not feel happy during what is supposed to be the happiest time of the year,” says Riyan Portuguez, RPsy RPsm (also known as The Millennial Psychologist). “Studies have shown that the holidays can trigger or exacerbate feelings of isolation, grief, and sadness, and anxiety.”

That being said, there are things you can do to minimize the stress and depression that you may be feeling during the holidays.

  1. Plan ahead. When stress is at its peak, it’s hard to stop and regroup. So for next year, try to prevent strong emotions from hitting you hard during the holidays by doing all your Christmas preparations before December comes around. “This way, you don’t have to go out as much during the weeks leading up to Christmas and see all the decorations or hear the music, all of which can trigger your depression,” says Riyan.
  1. Reduce social media use. When you are bombarded with images of other people enjoying time with their loved ones, enjoying their new gifts, or eating yummy food that you cannot afford, you will be reminded of what you don’t have and feel worse instead of happy. Take a social media break for your own peace of mind. 
  1. Remember the reason for the season. “If you are feeling down because you feel pressured to give gifts even though you have limited funds, reframe your thinking. Remind yourself of the things that matter — that you still have friends and/or family who care for you, that you have a house, food on the table, that you are alive — and celebrate those,” points out Riyan. “Don’t let the idea that Christmas has to be commemorated a certain way rule your life.” 
  1. Continue to do self-care. Exercise, sleep well, and eat healthy meals throughout the holidays. Overindulging will only compound your stress and guilt. 
  1. Acknowledge your feelings. If someone close to you has recently died or you can’t be with loved ones because of physical distancing measures, realize that it’s normal to feel sadness and grief. “Don’t force yourself to be happy just because it’s the holiday season,” says Riyan. “Cry if you want to cry.”
  1. Reach out. “If you are feeling isolated or lonely, ask a trusted friend or family member to spend time with you, even just virtually,” suggests Riyan. “Talking to them will ease your concerns and offer you support and companionship during this stressful time.”

Don’t let the holidays become something you dread. Instead, take steps to prevent the stress and depression that can descend during the holidays. With a little planning and some positive thinking, you can find peace and joy during the holidays.

 

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5 Books That Teach Empathy And Kindness

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We’ve got a mix of world literature, Pulitzer-Prize winning novels, a non-fiction recommendation, and even something for kids. Take your pick! 

  1. Wonder by R.J. Palacio

What it’s about: 10-year-old Auggie Pullman has a facial disfigurement that makes him the target of bullying when he attends school for the first time.

Why we recommend it: “Wonder” is packaged as a children’s book but the situations presented are things that even grown-ups can relate to, such as the  anxieties that come with trying to fit in and the desire to be accepted for our differences.

Quotable quote: “We carry with us, as human beings, not just the capacity to be kind, but the very choice of kindness.”

  1. To Kill a Mockingbird by Harper Lee

What it’s about: An African-American man is wrongly accused of a crime, and his Caucasian neighbor steps up to defend him despite opposition from all fronts

Why we recommend it: The themes and lessons of this book are as important today as they were when the story was first published in 1960. We need to be reminded that despite increasing awareness and belonging to a “woke” generation, racial and class discrimination continue to affect many people around the world today.  

Quotable quote: “You never really understand a person until you consider things from his point of view.”

  1. The Road by Cormac McCarthy

What it’s about: A father and son travel on foot across a post-apocalyptic land and in the process encounter a variety of people — some good, many bad. 

Why we recommend it: At first glance, killing, stealing, and committing acts of unspeakable cruelty seem to be the only ways one can survive in a cruel world. But the father constantly reminds his son to “carry the fire” — to act with kindness, compassion, and decency no matter how terrible things are. 

Quotable quote: “All things of grace and beauty such that one holds them to one’s heart have a common provenance in pain. Their birth in grief and ashes.”

  1. The Kite Runner by Khaled Hosseini

What it’s about: This is the first Afghan novel written in English. The main character, Amir, seeks atonement for betraying a friend. 

Why we recommend it: Amir spends much of the novel plagued by guilt, and it is only through empathy that he finds redemption and self-forgiveness.

Quotable quote: “Not a word passes between us, not because we have nothing to say, but because we don’t have to say anything.”

  1. Talking to Strangers: What We Should Know About The People We Don’t Know by Malcolm Gladwell

What it’s about: Studies the miscommunication, interactions, and assumptions people make when dealing with those that they don’t know. 

Why we recommend it: How many times have we avoided talking to people who think and act differently from us, resulting in conflicts or misunderstanding? By using real-life examples, Gladwell teaches us how we can bridge this divide and avoid failure of communication.
Quotable quotes: “The first set of mistakes we make with strangers…has to do with our inability to make sense of the stranger as an individual.”

Do you have your own book recommendations? Share them in the comments below!

— Written by Jaclyn Lutanco-Chua of MindNation

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Get Inspired Mental Health 101 Self Help

8 Things To Do When Someone Is Mad At You

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Being face to face with an angry person can be scary or frustrating, but there are ways to soothe the situation. 

Despite your best intentions, there will be times when you come across someone who is upset, frustrated, or angry with you. If you do not know how to handle this situation, you may end up feeling stressed, anxious, depressed, or angry as well. On the other hand, when you respond to anger in the right manner, you quickly restore normalcy, reduce tension and stress, and, in some cases, even make the relationship stronger. 

Below are 8 things you can do when someone is mad at you:

  1. Listen, listen, and listen. In his book “Anger: Taming A Powerful Emotion,” Dr. Gary Chapman, a well-known marriage counselor and author of the bestselling book “The Five Love Languages,” lists down three important steps for dealing with an angry person. “First, listen. Second, listen. Third, listen,” he writes. “The best thing you can do for an angry person is to listen to his story. Having heard it, ask him to repeat it. Having heard it a second time, ask additional questions to clarify the situation. Listen at least three times before you give a response.” By having the angry person retell his or her reason for being upset, you are making them realize that you are taking their concerns seriously as well as giving them ample time to calm down. 
  1. Don’t dismiss their feelings or concerns. “Seeking to put a cap on another person’s anger is perhaps the worst way to respond to an angry person,” states Dr.Chapman. “We may not like the way the angry person is speaking to us, but the fact that he is sharing his anger is positive. The anger cannot be processed positively if it is held inside. It needs to be expressed, even if it is expressed with a loud voice.”
  1. Be calm but assertive. Even if the other person is already shouting expletives or throwing things around, do not respond with a raised voice or physical violence. “When the angry person is spewing out words and you engage in argument with him, it is like throwing gasoline on the fire,” says Dr. Chapman. “An angry person can burn all night if you continue to throw gasoline. But when you listen as the anger burns, eventually the fuel of his anger will burn out.” 

So when talking to an angry person, keep your tone even but maintain assertive body language like standing straight and maintaining eye contact. Don’t slouch or cross your arms because these convey that you are bored or not open to the communication. Don’t stand too close either; leave about a 3-foot distance between you and the other person so that you do not come across as too aggressive. 

  1. Acknowledge the other person’s anger. Anger is often a response to feeling misunderstood or ignored, so even if it’s the last thing you want to do, let the person know that you get that he or she is upset. “Put yourself in her shoes and try to view the world through her eyes.,”Dr. Chapman advises. “Ask yourself, ‘Would I be angry in the same situation?’” This is called empathy. It doesn’t matter if the person was the one at fault or if the reason for the anger is irrational. Whether one’s interpretation of the situation is correct is not the issue at this point. “This is not the stage in which to argue with the person about his interpretation. What you are trying to do is to understand his anger so that you might help him process it,” Dr. Chapman advises. 
  1. Be an active listener. Show that you are engaged with the other person by making eye contact, nodding, and using phrases like “uh-huh” and “mm-hmm.” Also, avoid using the word “but” (i.e. “I understand what you are saying BUT___”) When people hear “but,” they tend to get angry again because all they hear is “You’re wrong, I’m right.” Instead, use “and” statements like “I see your point AND I think we can fix this by ___.”
  1. Accept responsibility and offer a solution.  “If you realize that the angry person’s anger is definitive; that is, you have genuinely wronged her—intentionally or unintentionally, what you did or said was unfair and hurt her deeply—then it is time for your confession and efforts to make right the wrong you have committed,” Dr. Chapman advises. “Ask for forgiveness .”
  1. Try to find common ground between you and the angry person to help redirect the hostile situation into an amicable solution. For example, you can say something like “I understand fairness is important to you. It is to me as well. May I suggest we try ___.” This helps communicate to the other party that you are working towards the same goal. 
  1. Thank the other person. If you have been able to resolve the conflict, wrap up the conversation with a word of thanks. You can tell a customer “Thank you for allowing me to make this problem right” while you can tell a loved one “Thank you for sharing your problem with me, I now know what to do and not to do next time.”

As a final word: If you constantly find yourself fighting with a significant person in your life (i.e. a spouse, parent, sibling, or child), or he/she constantly flies off the handle at the slightest provocation, you may need to seek the services of a therapist or psychologist. Not only can these professionals mediate the situation, they can also teach both of you effective problem-solving and communication skills including how to overcome  angry feelings, strategies for expressing emotions, ways to recognize negative thought patterns that cause anger, and ways to relax and handle stress. 

Anger is a universal emotion, so no matter what you do or where you are, it is important to know how to deal with angry people calmly and firmly. Be empathetic, and always remember to stay composed and rational so that you can resolve the problem as smoothly and efficiently as possible. 

— Written by Jaclyn Lutanco-Chua of MindNation

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8 Ways To Help Teens Increase Their Self-confidence

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It’s hard being a teenager. On top of dealing with the major physical and emotional changes that come with puberty, they must also grapple with being accepted in friendship groups and fulfill the roles expected of them in school and at home. Successes or setbacks in these areas can affect how they view themselves, which in turn can impact their self-confidence.

Confidence is defined as the belief that one will be successful in a particular situation or at a specific task. For teenagers, having a healthy dose of confidence is important because: 

  • They display more emotional resilience — even if they don’t have all the skills and knowledge required to overcome a particular problem, they are assured of their abilities and resourcefulness to acquire what they need. 
  • Confidence helps teenagers make safe, informed decisions. They can avoid people and situations that aren’t necessarily right for them, and find those that are.
  • Lastly, teens who are confident are also more likely to be assertive, positive, engaged, enthusiastic, and persistent.

Self-doubt

On the other hand, teenagers plagued by self-doubt will feel that they are incapable of accomplishing tasks. They may be afraid to recite in class or try new activities. But don’t panic if your child occasionally displays self-doubt. “Having a certain level of self-doubt is not necessarily a bad thing,” assures Joyce Pring-Triviño, actress, philanthropist, and host of the Adulting with Joyce Pring podcast (https://open.spotify.com/show/0GVJ57XsbtgwRW7TJxNI0c). “A person has healthy self-doubt when even though he or she feels that they are not good at something, they are challenged to do better instead of outrightly giving up.”

That said, parents should be on the lookout for signs of unhealthy and persistent self-doubt, because if left unidentified or unresolved, it can lead to problems such as:

  • Negative moods like feeling sad, anxious, ashamed, or angry 
  • Relationship troubles
  • Low motivation
  • Poor body image
  • Earlier sexual activity
  • Drinking alcohol or taking drugs to feel better

Developing confidence

There are a number of things that you can do to help teenagers develop their self-confidence: 

  1. Don’t let them be defined by their failures or successes. Teenagers often see the world in black and white. If they get a low grade in a subject, they feel that they are not smart students. If they don’t win at sports events, they think that they are poor athletes. If a romantic relationship fails, they bemoan that they will never find love again. “But life should not be measured by one’s successes or failures,” Joyce advises. Assure your teen that he or she is not just a student, an athlete, or a boyfriend or girlfriend; they are also so many other things, including being sons, daughters, cousins, someone’s friend, a budding artist, etc.  
  1. Prioritize self-improvement. “‘Life is an infinite game,’” Joyce says, quoting from the book “The Infinite Game” by motivational author Simon Sinek. “There is always the opportunity to become better. If you did not do well today, you can always do better tomorrow.”
  1. Praise effort instead of outcome. While your teen cannot control the outcome of an exam, he or she can control how much effort they put into studying for it. If they get a low grade as a result, don’t berate them; instead, refer to the tip above and tell them to pay attention to the mistakes made so that they can do better next time. And if they get a good grade, praise them for all the studying they did instead of getting the high marks (i.e. “Your efforts really paid off!”). By doing this,  they will feel that they can always develop their abilities to become better or persist when the going gets tough.
  2. Teach your teen to speak up for himself or herself (in an appropriate manner). Assure them that it’s okay to ask for help when they don’t understand school work, rather than stay quiet, preserve their pride, but end up falling behind. Encourage them to speak up if they feel they are not being treated right by others — this will make them less likely to be treated poorly by peers. When they grow up, they will have the confidence to ask for what they need in a more direct manner, and protect themselves from untoward situations. 
  3. Encourage your teen just try. This is especially true when your child needs to step out of his or her comfort zone, like performing onstage or participating in a sporting event. “The only thing that keeps us from being confident is taking that first step to try,” Joyce says. Don’t focus on whether or not the attempt ends in success, because as we mentioned in tip #1, one should not be defined by what he or she did or did not achieve. But the very act of trying new activities is already a win because your  teen will end up discovering hidden talents, challenge himself or herself, or master a new skill — all of which can help grow his or her confidence. 
  4. Promote body positivity. Basing self-worth on superficial things, external circumstances, or other people leads to a lack of confidence in the long run. For example, if your teenage daughter only feels good when she fits into a certain size of clothes, this can have an effect on her body image and self-esteem. If your son feels anxious because his latest social media post is not getting many “likes,” he is basing his worth on other people’s opinions. Help your teen build a healthy and stable foundation for self-worth. Emphasize your values and teach that true self-worth is about living according to those values. For example, help them see that it’s more important to be kind and caring rather than thin or attractive.
  5. Avoid being a helicopter parent. When you micromanage your teen’s life, you will only reinforce that he or she can’t be trusted to make good choices on their own. Guide them when they make decisions, but also allow them to make their own mistakes and learn from them. Over time, they’ll develop increased confidence in their ability to make healthy choices.
  6. Avoid comparison. “One of the reasons self-doubt is so prevalent is because we tend to look at other people and how good their life is, instead of looking at ourselves and how good our life is,” Joyce points out. “Start life with an attitude of gratitude instead of from a place of comparison and entitlement. The more we expect our lives to be as perfect as others’, the more unhappy and disappointed we will be.” 

When you nurture your child through supportive words and actions, you nurture his or her self-esteem and give them the confidence needed to face any challenges that come their way.  “The key to developing your teen’s self-confidence is to make sure that he or she is grounded in the more important things of life,” Joyce says. “One is the unconditional love of the people around them. Another is the acceptance that life is not perfect. As long as they are able to give their best at everything, then they are doing the right thing.”

–Written by Jaclyn Lutanco-Chua of MindNation

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6 Habits That Build Mental Resilience

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Learn ways to cultivate your mental strength so that you can cope with stress better

If you encounter a personal failure or setback, are you able to pick yourself up and adapt to the circumstances? Or do you find yourself completely overwhelmed and unable to deal with the challenge?

Your answer will reveal how much mental resilience you have — defined as the ability to mentally or emotionally cope with a crisis or return to pre-crisis status quickly.

“Resilience is not tenacity,” clarifies Cat Triviño, Chief Marketing Officer of MindNation. “More importantly, resilience is not about bouncing back and going back to our normal selves. It is about moving forward and becoming better versions of who we are.”

Go back to the question in the first paragraph; if you answered in the latter category, don’t worry. There are strategies you can adopt so that you build better mental resilience and become better equipped to cope with stress and other challenges

  1. Take care of yourself. Self-care is an essential strategy for building resilience and helps to keep your mind and body healthy enough to deal with difficult situations as they arise. Taking care of yourself means paying attention to your own needs and feelings, and engaging in activities that bring you joy and relaxation. Examples include: 
  1. “Listen to what your body needs, whether that’s extra time to breathe or a little stretch in the morning,” advises Cat. 
  2. “Get some sun. Only if you can and only if it’s safe, open the window and bring in that vitamin D,” she adds.
  3. Meditate. “Don’t stress about how you’re not doing it right the first few times,” Cat assures. “The simple act of breathing, grounding, and of being aware of our surroundings can make us less anxious and bring us back to what we need to address.”

2. Control your exposure to anxiety-provoking situations. This includes limiting your news instake. “Personally, I only follow one Telegram group to get all my COVID related news; for others I only rely on trusted news sites but even so I limit that intake,” shares Car. “We don’t need that much all the information; all we need is to be informed well enough for our peace of mind, and then we cut off and go about our day.

3. Make connections. “Social distancing does not mean emotional distancing,” Cat reminds. “Please do keep connected, and as much as possible, call. Hearing someone else’s voice, especially someone we love, can give us the instant calm that we need.”

4. Be thankful. When something bad happens, always remember that things could be worse. “Be grateful for anything and everything good. Starting or ending your day with a grateful mindset will only set us up to see things in a better light,” cays Cat. 

5. Ask — even if you won’t receive. Many of us are afraid to ask –for help, questions, or anything — because we fear hearing the word “No,” looking inadequate, or coming across as difficult. “But constantly avoiding rejection will not make us resilient,” counters Cat. Instead of staying away from the “No’s,” get your mind used to the feeling of being rebuffed to build your resilience threshold. “Start with small things like asking for your deliveries to be brought up to your unit, or requesting for a discount in the market. You may get rejected for various and legitimate reasons, but the point is to get used to hearing no!” she advises. “Once you realize that rejection is not debilitating, you build inner strength and become confident enough to ask for bigger things.”

6. Cultivate positive self-talk. “The next time you face challenges or adversities, identify how you’re describing them and see if you can reframe the words in a more positive way,” instructs Cat.

A. Instead of: “ I feel like a failure for not being able to lead my team through this pandemic.”

Say: “Being a leader during this pandemic is an obstacle, but not one I will face alone.” 


B. Instead of: “Working from home is horrible.”

Say: “Working from home is challenging.”

C. Instead of: “I asked for a promotion, and got rejected.”

Say: “I asked for a promotion, and got redirected.”

Just like other traits, resilience is something that can be learned and developed. All it takes is an awareness of the bad thoughts and actions that you may be doing, learning about the good ones, and having the discipline to enact them when the need arises.

But if the situation continues to be difficult for you and you are finding it hard to cope, always seek the help of a professional. A good place to start will be MindNation’s chat helpline on FB Messenger, available 24/7. The service is free, completely confidential, and the staff is trained to ease your anxieties.

— Written by Jaclyn Lutanco-Chua of MindNation