Tag: workplace

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Employee Wellness

4 Ways To Build A Compassionate Workplace

A 2020 MindNation survey pointed out that 53% of Filipino employees are currently suffering from varying degrees of mental health challenges. The top sources of their anxieties are fears about the COVID-19 virus, financial problems, and work performance pressure. It’s predicted that these numbers will continue to worsen and have a long term impact on work environments, health, and work-life balance.

“Business leaders need to be more understanding about how the pandemic is affecting their team members and provide new and different ways of supporting their employees,” says MindNation psychologist Jessa Mae Rojas. “One of the ways they can do that is to be more compassionate; that is, creating a work environment in which employees feel safe and comfortable to express their needs.”

“Business leaders need to be more understanding about how the pandemic is affecting their team members and provide new and different ways of supporting their employees.”

Jessa Mae Rojas, MindNation Psychologist

According to Monica Worline, Executive Director of the CompassionLab at the University of Michigan, a research scientist at the Center for Compassion and Altruism Research and Education at Stanford University, and co-author of Awakening Compassion at Work, organizations that operate with compassion enjoy the following benefits:

  • Increased employee retention.
    Employees who receive empathy, understanding, and help from their colleagues and superiors are likely to stay in the organization for a long period of time and direct all their efforts for the benefit of the organization.
  • Stress reduction.
    Employees in a compassionate workplace can vent out their professional troubles to each other and socialize in the office. This lets the stress dissipate and increases the likelihood of being more productive.
  • Stronger interpersonal bonds.
    Leaders and managers who follow compassionate approaches at work have employees who will want to reciprocate the goodness they receive. This will lead them to form healthy and strong professional relationships with their team members. 

Lack of compassion at work, on the other hand, results in more absenteeism (the practice of regularly staying away from work without good reason), presenteeism (showing up for work without being productive, generally because of ill-health) unhappiness, and disengagement from work. “All these lead to less productivity and increased employee turnover, both of which are bad for the company’s bottom line and image,” points out Jessa. 

As a business leader, you can express compassion in the workplace by:

  1. Initiating difficult conversations with team members on a one-on-one level if you notice they are in pain or undergoing some personal stressors. Regular check-ins are essential so that you get to know your employees on a deeper level and can spot signs that something is amiss in their work or persona lives. And when they do confide in you, communicate understanding and support so that they feel secure and comfortable enough to tell you their needs, whether it’s extra time off or even financial assistance. “Even just telling the person you care and that you’re there for them can be good,” says Jessa.
  2. Actively listening to others without judging them.
    A great place to start is to start a meeting by asking the attendees “How are you?” or other open questions related to their well-being and not saying anything until they’ve completely finished responding. And if a team member is not being forthcoming, just keep reiterating that you are always available to listen whenever they are ready.
  3. Carefully stating criticisms in a constructive manner, so that someone who is underperforming or made mistakes will not take the negative feedback personally.
    In an empathetic work environment, leaders and co-workers treat each other with respect no matter what designations they hold. Additionally, they are open to negotiations and not dictatorial, and ready to lend assistance should anybody need a hand.
  4. Offering learning opportunities such as webinars and resources that focus on mental health. Sometimes, people are not even aware of what it is they need, i.e. self-care or self-compassion until it is already too late. Additionally, leaders may not be properly equipped to conduct mental health first aid or engage in difficult conversations. So partner with a mental health and well-being company that can create a customized program for your employees, making sure that services are geared towards achieving holistic health. 

Emotions and mental well-being influence productivity at work. No person who is undergoing depression or other mental health challenges can work with the same efficiency if they are stressed, anxious, or overwhelmed. Leaders who push for a compassionate workplace culture can directly foster advancement and help distressed employees become capable again.

MindNation can help you develop a more compassionate workplace culture. We hold training programs to help team members to become more empathetic, active listeners, and build emotional resilience. Partner with us to build happier, healthier, and more productive teams. Visit www.mindnation.com or email [email protected] to know more about our services. 

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Featured

10 Takeaways From #LeadershipDuringCrisis: Tackling Mental Health During COVID-19 Virtual Roundtable

During Mental Health Awareness Month 2021, MindNation held its first ever virtual roundtable for business leaders to learn and discuss how the COVID-19 pandemic has affected mental health and well-being in the workplace. 

“Traditionally, topics like substance abuse, anxiety, and depression used to be considered personal matters and not addressed in the workplace,” explains MindNation Chief Marketing Officer Cat Triviño. “But the lines are now blurred and we can longer deny the effects of mental health concerns on an organization’s bottomline and overall success.

Philippine Vice President Leni Robredo kicked off the event by delivering the Welcoming Remarks, sharing that “Building a better normal means constantly recognizing that no single area of human health is more important than another.”

In addition, data experts and mental health advocates Ajay Bangia of global market research firm Ipsos and MindNation Chief Insights Officer Piril Yagli discussed how creating a culture that values psychological safety affects a company’s growth and success during these trying times. 

Finally, top industry leaders Merlee Jayme, Global President of advertising agency Dentsu Mcgarrybowen, Mark Lyndsell, CEO for the Global English Region of business process outsourcing company Transcom Worldwide, and Kevin Williams, Country General Head of cloud solutions provider RingCentral, offered insights and new ideas on the implementation of mental health programs. 

Here are some of the key points shared by the speakers:

“We must open more spaces to talk about mental health, create avenues where people can share their struggles comfortably without feeling ashamed, and foster an environment of love, care, and support.”

Vice President Leni Robredo
  1. Mental health and well-being issues are a growing problem in the workplace.

When Filipino employees were asked to rate their mental wellness pre- and post-pandemic on a scale of 0 to 10 (where 0 is “depressed” and 10 is “feeling my best self”), they felt an 8 before the pandemic versus a declining 6.5 after the pandemic.
 

According to Ajay Bangia, the depression, stress, and anxiety felt by people are due to job insecurity, work pressure, and difficulty handling work-life balance. 

Additionally, people are feeling a high degree of isolation. “Loneliness is one of the key sources of mental health and well-being challenges during this pandemic,” Piril Yagli of MindNation says. 

  1. No one is exempt from mental health challenges, but some are more affected than others.

In the Philippines, employees who are 18-30 years old, working the night shift, and who indicated their gender as LGBTQ (or would prefer not to say) are the ones most likely to be struggling with COVID-related fears, financial pressures, personal matters, work performance pressures, and juggling work and family life. 

  1. Women with children are also facing greater amounts of stress levels.

Because of the pandemic, working mothers have to juggle being full-time mothers as well as breadwinners. “Their whole day turns into a roller coaster of work, then kids, then house chores, then preparing meals,” Piril shares. 

“Home used to be a place for rest, now it has merged into our work life,” Merlee Jayme of Dentsu Mcgarrybowen adds. “Work has eaten into all of our personal space.”

  1. All these mental health and well-being challenges significantly impact the company– to the tune of PHP7 million per year (for every 1,000 employees). 

This amount is lost due to:

  • Absenteeism. 13% of employees said they would take a sick leave due to mental health and well-being challenges
  • Presenteeism. 35% of employees revealed they are unproductive at work for up to two hours a day — equivalent to losing one day in a week or up to two months in a year. 
  • Talent loss. 5% of employees in a company stated that they would quit their jobs due to mental health and well-being challenges. 
  1. Unfortunately, not everyone is open about their struggles.

Only 10% of employees would tell their superiors that they are taking a sick leave due to mental health challenges. This is because there is still a stigma surrounding mental health especially in the workplace. Employees fear that talking about depression, anxiety, or other mental health concerns will negatively affect how managers view them and their job performance.

  1. Three things that companies can do to address the mental health crisis in the workplace:
  • Create a Mental Health company policy. While the Philippines’ Department of Labor and Employment requires workplaces in the formal sector to implement Mental Health Workplace Policies and Programs, many companies still have not created such.
  • Stop the stigma by talking about mental health openly. “Leverage mid-level managers to talk with their teams, understand their challenges, and make them aware what help is available,” Piril suggests.
  • Lastly, partner with a mental health and well-being provider who cares. While many corporations do have Employee Assistance Programs, research has shown that the usage rate of these support systems are lower than 10% because most of them are not accessible 24/7 all year round. “It is important to partner with a mental healthcare provider that has psychologists and WellBeing Coaches who are available all day, everyday, so that employees can get help the moment they need it, rather than waiting until it is too late,” she adds.
  1. To create a workplace culture that values and supports mental health and well-being, managers need to be more empathetic and employee-centric. 
  • “Show empathy. Let your colleagues know you feel the same way they do, that you can talk about real things, not just revenues and client budgets,” Merlee suggests. 
  • “Mental health needs to be overcommunicated,” Kevin Williams of RingCentral shares. “When people come to you, ask the easy yet hard question, ‘How are you doing?’ ‘Are you happy?’”
  • “What we need today are leaders and organizations with a high degree of Emotional Intelligence,” Mark Lyndsell of Transcom Worldwide adds. “As a leader I’m willing to sacrifice IQ provided I have leaders who are grounded, transparent, authentic, and flexible.”
  1. Listen and understand the needs of the organization. 

“47% of employees think they have too much work,” Piril shares. “So please make it a priority to talk to your teams, try to understand what they’re working on, is there anything that can be simplified, automated, or outsourced?”

  • “In our office, we have Wellness Wednesdays,” Merlee says. “These are no-meeting days that employees can use to catch up on work or just zone out.”
  • “At RingCentral, we have a quarterly company CaRING Day — adding a paid holiday and an extended weekend to every quarter to encourage our teams to disconnect from work and recharge,” Kevin adds
  • Employees of Transcom are encouraged to communicate openly with their leaders. “Every single day we poll our employees on how they are feeling; and if they are feeling down, to tell us why,” says Mark.
  1. It takes action and collaboration from all sectors to create happier and healthier spaces for all. 

“We must treat mental health as an important aspect of our healthcare agenda,” says Vice President Leni Robredo. “We must open more spaces to talk about mental health, create avenues where people can share their struggles comfortably without feeling ashamed, and foster an environment of love, care, and support.”

  1. There is no health without mental health. 

“The last 15 months of the pandemic has shone a spotlight on the mental health of organizations and many have been found wanting,” Mark adds. “I believe that there is so much more we can and should be doing, and as a leader it starts with me.”

According to Piril, the top 5 things that employees want to overcome their mental health and well-being challenges are psychologist services, WellBeing Coach consultations, training on mental health and well-being, fitness coaches, and sick leaves for mental health concerns. “For a mental health and well-being program in the workplace to be effective, the provider needs to listen to the voices of the employees, understand their challenges, and provide solutions specific to their needs,” she says. 

MindNation uses a data-based approach to create proactive, customized, holistic health programs for your employees. Partner with us to build happier, healthier, and more productive teams. Email [email protected] now!

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Employee Wellness Mental Health 101 Self Help Work in the New Normal

5 Ways To Disagree With Your Boss (Without Getting Fired)

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Speaking up for what you believe is a good thing, but when it comes to disagreeing with your boss, you need to be careful and tactful.

A 2018 study by Gallup reported that 94% of people feel stressed at work, with 35% saying that their boss is a cause of workplace stress. One possible reason for the latter is the fear and anxiety that comes when you need to voice a disagreement with a higher-up. While most workplaces these days are trying to establish a healthy culture where communication is open across all levels, dissenting with a superior is still a tricky thing. Doing so might make him or her think you are being difficult or disrespectful, but staying silent might give everyone else the impression that you are apathetic or complacent.

So how can you deliver your opposing opinion without suffering unfavorable consequences? Below are some strategies that you can employ: 

  1. Take note of the timing

Sometimes it’s not just what you say — it’s also when and where you say it. If you are in a relaxed team meeting where everyone is sharing suggestions and ideas, then feel free to chime in with your own thoughts. But if the discussion is starting to get heated and your manager is starting to display signs that they are getting angry, embarrassed, or feeling ganged-up on, it might be best to wait until things cool down. Then set up a separate, private meeting to talk it out. 

  1. Start off on a positive note. 

While work conversations should ideally be honest and straight-to-the-point, you will need to moderate your bluntness when you are talking to a person of authority. So begin your opposition by clearly mentioning something positive, like a portion of the idea that you liked. Segueing into the disagreement is much better than blurting out “I think your idea is wrong because…” right off the bat.  

  1. Ask and listen before reacting. 

Take a deep breath and try considering the issue from your superior’s point of view. Try to know his or her motivations for making such decisions; the best way to get them to listen to your side is to be able to reflect back to them that you understand what’s important to them. So ask questions, research the context, and gather information so that once you state your opposing view, it is based on facts and logic, not on emotions. 

  1. Rephrase the disagreement in the form of a suggestion

Instead of telling your boss what you think should be done, make it seem like you are asking for an alternative take on the matter. For example, you could say something like “I like your idea of holding team meetings every week, but what do you think about holding them on Wednesdays instead of Mondays so that….?” By letting your manager make the final decision, you still show respect for his or her authority. 

  1. Respect the final decision. 

Always mentally prepare for the possibility that you will speak your mind but nothing will change. If that happens, you need to respect your boss’s decision and let it go. Instead of feeling angry or sad, take the rejection as a learning opportunity; even if you disagree with his or her point, try to at least understand it, so you are able to support it. At the very least, rejection builds mental resilience, so you still get something positive out of the whole experience. 

By following the tips above, you can hopefully disagree with your boss in a way that is courteous and convincing but won’t cost you your mental health or your job. 

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Self Help Work in the New Normal

10 Tips For Handling Difficult Conversations At Work

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How to manage contentious exchanges at work without making things worse

Conflict is inevitable in the workplace. You have to deliver bad news, ask someone to make a change, or correct an inappropriate behavior. These moments all require conversations and these conversations are difficult. 

The COVID-19 pandemic has only amplified potential conflict. New working conditions and external threats and pressures have led to a rise in mental health concerns, possibly affecting work performance and team dynamics. As a manager, you need to resolve these conflicts in a timely and professional manner that minimizes disruption to productivity. But this can be easier said than done when emotions are running high. 

“We tend to view difficult conversations as a personal attack, a power struggle that becomes a win-lose situation,” says Salma Sakr, Chief Growth Officer of MindNation. “But if both parties treated them as an opportunity to grow both personally and professionally, to increase understanding, and to achieve goals, then we can address the situation sooner and with more ease.”

While there is no one way to have a difficult conversation, there is a blueprint that we can use to support us as we head into those conversations:

  1.  Before inviting the other person to a conversation, clarify your primary and secondary purpose. Salma suggests you do this by asking yourself two questions: first, what is this person doing that they should not be doing? And second, what is the person not doing that they should be doing?
    For example, you have an employee who does great work but is always a day or too late with projects. The primary purpose of your conversation is to emphasize the importance of getting work turned in on time. Your secondary purpose is to understand why there might be delays, what is the root cause of them being late all the time? 
  1. Never initiate a conversation when you’re overly emotional. “It’s okay to feel emotions. Your emotions tell you that a conversation needs to happen,” Salma assures. “But you’ve got to time it right. When you are calm, you’re in a better position to initiate and engage.”
  2. Anticipate resistance. Resistance is defined as any form of negativity or non-acceptance, an unwillingness to move forward. It means the conversation is either not happening or it’s not going in the direction you want. Examples of ways people can be resistant in conversations: 
  • “What you’re asking for is not possible”
  •  “This isn’t fair”
  •  “It will cost too much” 
  • “I don’t have enough time to do what you want”
  •  “I told you I’ve already tried that”

Resistance leads to non-productive conversations. The good news is there’s actually a way to test for resistance without getting trapped in an unproductive back and forth with the person you are speaking to. “Frame your request using the magic phrase ‘Would you be willing…?’” Salma suggests. “By doing this you are gauging how resistant they are and giving them space to decide if they are willing or not.”

  1. Don’t use electronic or digital communication to engage in a difficult conversation. “The urge can be pretty strong to hide behind an email, text or chat when emotions are hot but things can be ‘lost in translation’ when written,” Salma points out. A face to face conversation (even just through video call) is always best. And, if someone triggers you with their email, don’t take the bait and don’t defend yourself. “Just don’t respond. Ask for a face to face meeting. If that’s not possible, ask for a phone meeting,” says Salma. 
  2. Don’t play the blame game. The go-to response when you are angry is to point fingers, which will make the other party defensive. So control your urge to be right, to be understood, and to win.  Instead, practice active listening and get their side of the story. Until the other person feels heard, you’re only going to get defensiveness and disagreement. You don’t even have to agree. All you have to do is acknowledge their reality.
  3. Cultivate curiosity. “Being a know-it-all closes off possibilities,” says Salma. “If you think you already know someone’s motives, you won’t try to understand them. And if you already know what someone is going to say, you avoid communication.” So genuinely show eagerness to understand, ask questions, and make sure you are having a dialogue not a monologue. There are two people in this conversation, so make sure you act that way.
  4. Stay focused You’ve probably been engaged in a conversation that took a wrong turn. Chances are, you got distracted, you forgot your objective. Focus on what you want, not on what you don’t want. When you keep your focus on what you want, it’s easier to get to your end result and move forward.
  5. Redirect so you are in control of the conversation. If you do find yourself facing a lot of resistance, or the person using many distracting phrases, you can use the following statements to help get you back on track. Examples include:
  • “I understand where you are coming from, but right now we are talking about your project delays.” 
  • “That may be true but that is not as urgent as what we are discussing now. Let’s prioritize.” 
  • “I suggest we park that and come back to it once we finish our conversation.” 
  • “Clearly you have a lot on your mind, let’s set up more time to discuss that after we finish what we came to discuss here.” 

“This way, you are giving space for their emotions but putting a boundary that this conversation is focused on a certain discussion and that you won’t deviate,” says Salma.

  1. Don’t generalize. Eliminate words like “always” and “never” because you will lose the other person, i.e. “You always do this…” or “ You never do that…” Instead, you bring forward the specific observable behavior. “Last week, I observed you did this…”
  1. Create accountability. Just because the conversation has happened and you both got through it doesn’t mean it ends there. Make sure to put a deadline within which you want to see the behavior or results changed/improved. “Ask them to book it in your calendar so you can reconvene and assess progress,” shares Salma. “This will ensure they remain accountable to the changes you have requested.” 

By following the tips outlined above, it is possible to transform difficult conversations into constructive exchanges. You may not be able to control how others think and react, but you can control our own emotions, thoughts, and responses so that the relationship with the other person becomes better for it. 

MindNation offers Company Culture Drive Ⓒ Talks — interactive webinars featuring experts on mental health and other dimensions of wellness. One of our most popular talks is “Having Difficult Conversations In The Workplace” where we train managers on how to handle tough conversations with team members, ensuring the well-being of all involved. To know more about this email us at [email protected]. 

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Work in the New Normal

10 Signs Your Company Has A Healthy Workplace Culture

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Healthy workplaces tend to exhibit a common set of traits that foster excellence, productivity, and camaraderie.

Mentally healthy workers are happier, more productive, and more loyal. As a manager, you must make sure that your company has policies and practices that support a culture of growth, employee engagement, and prevention of mental illness. Does yours fit the bill? Below are 10 characteristics of a workplace that prioritizes wellness:

1. Relaxed and productive atmosphere

People enjoy going to work and do not feel stressed or afraid. They do not have to worry about being bullied, harassed, or intimidated by co-workers. Managers encourage them to be creative and think outside the box. 

2. Staff that’s committed to excellence.

Because employees feel good about the company they work for, they stay focused and strive to deliver top-quality products and services. 

3. Low employee turnover.

If staff retention rate at the entry or mid-levels is somewhere around 10 percent, that signifies that the employees are satisfied and the company is doing something right. This is particularly true if they are in the retail, hospitality, or IT industry, where the turnover is traditionally high. 

3. Frequent, open, and honest communication across all levels. 

Senior managers have an open-door policy and juniors are welcome to voice their opinions without fear of reprisal. Ideas are frequently exchanged during meetings. Difficulties are resolved in positive ways. Feedback is viewed as an opportunity for growth and not taken negatively. 

4. Team members that cooperate, support, and empower each other.

Co-workers are close, loyal, and trust each other. They joke around a lot and laugh often. Everyone works smoothly together and does not engage in office politicking or backbiting. 

5. Diverse and inclusive. 

The workforce is composed of people of different backgrounds who are valued for their individual strengths and experiences. Employees feel that they belong but at the same time know that they are also unique among their peers. 

8. Flexible and innovative.
Employees are encouraged to find new and better ways of doing business, even if the old ways are just fine. Management is also brave enough to do away with policies that do not work. .

9. Positive reinforcement

People need acknowledgement, appreciation, and gratitude to be motivated. A positive company thanks employees regularly in the forms of rewards, bonuses, raises, promotions, and certificates of achievement.

10. Emphasis on health, happiness, and well-being

The company trusts the employees enough to allow them to work on a flexible schedule so that they can lead more fulfilling personal lives without sacrificing work commitments. And when team members face challenges such as accidents, illnesses, or personal tragedies, everyone goes the extra mile and treats them with understanding, compassion, and respect.

Job stress cannot be avoided, but a healthy workplace culture can make the stressful atmosphere easier to manage and yield positive outcomes like lower employee turnover rates, reduced absenteeism, and increased productivity. Regularly ask for feedback on how your workplace could be improved, and remember to deal with problems as soon as they occur.


If you need help creating a mental health and well-being program for your company, MindNation is an innovative mental health and wellbeing company that partners with like-minded organizations to build healthier, happier, and more productive teams. Its program is based on an individual’s holistic dimensions of wellness to ensure that services provided suit his or her unique requirements and objectives. Email them at [email protected] to learn more about their products and services.

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Work in the New Normal

6 Ways To Support Employees With Mental Health Problems

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As mental health in the workplace becomes an increasing priority, business leaders must do more to care for their staff

Despite an increased awareness of mental health issues, many employees still struggle in silence because they either do not know where to go for help or they fear that they will encounter stigma and discrimination at work.

This lack of action can have serious implications for any organization’s bottom line. According to the World Health Organization, the estimated cost of depression and anxiety to the global economy is US$ 1 trillion per year in lost productivity. On the other hand, workplaces that promote mental health and support people with mental disorders are more likely to reduce absenteeism, increase productivity, and benefit from associated economic gains.

So how can business leaders manage and support their employees with mental health concerns? Below are some ways: 

  1. Make mental health training mandatory for managers and supervisors. A 2019 study published in the Journal of Occupational and Environmental Medicine revealed that of the 2,921 managers who had access to mental health training in their workplaces, all displayed an improved understanding of mental health overall, with half  reviewing the responsibilities of their staff in an effort to prevent possible mental health issues and 57% of them starting discussions with their employees to improve their understanding of anxiety and depression.
    Managers are in the perfect position to help colleagues in the workplace because they are the ones who have a better understanding of an employee’s day-to-day well-being and can provide a direct line for inquiries and support. Note that training does not mean instructing team leaders to diagnose and treat mental health concerns; instead, it’s teaching them what to do if they see signs and symptoms of emotional distress in their juniors, including how to obtain help.
  2. Support employees through listening rather than telling. The most meaningful and helpful way to fight the stigma of mental illness is to encourage all members of staff to be willing to listen when a colleague is talking about their experiences — and to listen with empathy. According to Rob Stephenson,  founder of InsideOut, a social enterprise working to end the stigma of mental ill-health in the workplace — “We don’t need to understand every condition, or every person, to be good, human listeners. We just need to become better active listeners in the workplace, so we can say ‘OK, I can see you’re struggling here, let’s have a…chat and you can tell me about it.”
  3. Establish an employee assistance program (EAP) and encourage employees to use it. While many companies use an EAP to support workplace mental health, a 2017 study published by the National Center for Biotechnology Information revealed that only 1%-5% of employees of a company avail of the benefits of an EAP due to stigma, shame, and concerns about confidentiality.
    Here are some things you can do to assuage their fears:
  • Communicate — during onboarding sessions and through visuals or email reminders — what EAP services are available and how these can help employees respond to personal or work issues. Emphasize that the services are confidential and free of charge. 
  • Provide direct access to mental health professionals via phone, email, or chat. This allows an extra layer of comfort and privacy.
  1. Use communication to reduce stigma and increase access to mental health resources. Don’t wait until Mental Health Awareness Month (May) or Suicide Prevention Month (September) to talk about mental health, EAP benefits, and other resources. 
  • Promote them frequently, such as in monthly newsletters, weekly departmental meetings, or even in casual virtual catch-ups. 
  • Ensure that your executives mention emotional well-being every time they talk about recruiting talent and building an inclusive culture that helps employees bring their best selves.
  • Offer webinars so employees can learn more about mental health and resilience.
  1. Promote holistic well-being. Mental health is more than just one’s state of mind; it involves several factors, including physical, social, emotional, and cultural wellness. Business leaders therefore need to integrate all aspects of this by:
  • Building as much flexibility as possible into all employees’ schedules so that they have opportunities for work-life balance. A 2019 survey conducted by UK-based event management company Wildgoose discovered that 39 per cent of those who worked flexibly had benefited from better mental health and increased productivity.
  • Promoting or offering access to apps that can help with stress reduction, sleep, and meditation such as Headspace or Calm. 
  • Offering fitness center memberships, subsidies or reimbursements for fitness classes. Ultimate Kronos Group, an American multinational technology company, set up virtual fitness classes for employees and their children in the middle of 2020 and even held a competitive company-wide step challenge in October.
  • Encouraging employees to use their vacation time, such as by limiting the amount of vacation employees can carry over into the next year
  • Providing accommodations and developing a return-to-work process so that employees who need to take a leave of absence because of a mental health issue feel supported when they come back. An example would be letting the returning employee resume work step-by-step, gradually increasing work hours and task complexity until the symptoms of the mental health concern have subsided.
  1. Make work interesting, social, and fun. Create opportunities for employees to build connections with each other, such as through virtual social events and electronic message boards. When team members have strong positive relationships at work and  are able to tell their co-workers and managers what they struggle with and how they can best be supported, it opens communication and smooths out many misunderstandings, paving the way for higher productivity. 

It is an employer’s responsibility to create a workplace where people feel they can be open and supported. Helping employees who are unwilling to talk about their struggles is a daunting task, so it might be a good idea to partner with a mental health and well-being company to help you craft a mental health program for your workplace. MindNation (www.mindnation.com) is a one-stop shop for all your well-being needs. Their program is based on an individual’s holistic dimensions of wellness to ensure that services provided suit his or her unique requirements and objectives. Email them at [email protected] to learn more about their products and services. 

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Mental Health 101 Self Help Work in the New Normal

Warning Signs That Your Employee Has A Mental Health Concern

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Knowing what to look for is the first step to opening a productive dialogue surrounding mental health and getting your team member the help they need

According to the WHO, 1 in 5 people all over the world will experience a mental health concern at some point in their lifetime. These statistics, compounded by the stressors of the COVID-19 pandemic, make it highly likely that someone in your workplace is experiencing mental health concerns like stress, depression, and anxiety. 

Because of the stigma surrounding mental illness, employees who are struggling may be reluctant to come forward. As a result, mental health concerns often go unrecognized and untreated, leading to bigger problems for the organization and the employee in terms of lowered productivity, increased absenteeism and presenteeism, and poor relationships with team members. 

It is important for managers to be able to identify the warning signs of mental health concerns. “Early detection and intervention may help to prevent problems from getting worse,” says psychologist Dr. Rhalf Jayson Guanco. “By identifying the issues that the team member is probably not aware of or does not acknowledge as problematic, but which impact or are more likely to impact on their well-being, we can determine if immediate action is required or if assistance from a qualified mental health professional will be necessary.”

According to Dr. Guanco, if your employee exhibits the signs and symptoms below for more than two weeks, it could be a sign of a mental health concern: 

Appearance and behavior

  • Appears untidy; displays poor hygiene
  • Trembles or shakes
  • Wears inappropriate attire 

Cognition

  • Seems confused or disoriented
  • Has gaps in memory of events
  • Has serious difficulty in problem solving

Emotion

  • Appears sad/depressed
  • Tends to be anxious for no apparent reason
  • Switches emotions abruptly

Speech

  • Speaks too quickly or too slowly
  • Vocabulary becomes inconsistent with the level of education
  • Stutters or has long pauses in speech

Thought patterns and logic

  • Seems to respond to unusual voices or “sees things”
  • Expresses racing, disconnected thoughts
  • Expresses bizarre or unusual ideas

Remember that mental health concerns are unlike other performance-related issues, so your approach must be different. Whether you consult your human resources department or the corporate department first, it’s important to gather opinions of experts before doing anything rash. As a team leader, you must have a plan that is win-win for your employee and your company. 

MindNation is an innovative mental health and well-being company that partners with like-minded organizations for happier, healthier, and more productive employees. Its comprehensive need-based program is based on each individual’s Well-being Capital © (a system that studies the Physical, Emotional, Mental, Social, and Cultural dimensions of well-being) to ensure that services provided suit each organization’s unique requirements and objectives. Drop us a line at [email protected] if you want to know more about our products and services. 

— Written by Jaclyn Lutanco-Chua of MindNation

Categories
Employee Wellness Mental Health 101 Self Help Work in the New Normal

How To Say “No” At Work Without Putting People Off

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Your goal is to ensure that disappointment doesn’t escalate to insult.

Mental health experts always advise us to say “No” to requests that make us feel stressed or uncomfortable so that we protect our boundaries and not feel overburdened. But this is easier said than done when it comes to the workplace, where begging off from a task assigned by a higher-up can negatively impact our career, while declining a client’s request for help can strain our relationship with them. In fact, a 2015 study by Linked In revealed that more than 58% of millennials globally consider themselves a “yes employee” – someone who does as they are told and is more apt not to question authority. This can result in a workforce that sees higher incidences of burnout, which can lead to mental health concerns.

So how can you say no to unreasonable requests, pointless meetings, busy work, and demanding clients without coming across as lazy, selfish, or disrespectful? The suggestions below might help: 

  • Show a valid reason. Don’t simply say “No.” Share your logic, the facts, and what motivated your decision. For example, don’t thumb down a proposal and have the team making conclusions about why you did so, i.e. “He doesn’t care about our opinion” or “It’s because she’s not benefitting from it.” Instead, cite the data and the thought process that led you to that position, so that you let others know that you gave careful consideration before making a decision. Say “I analyzed the pros and cons and believe we should turn this down because…” or “I cannot grant you this request because according to our company policy…”
  • Offer an alternative. Instead of closing the door, offer something to smooth over the effect of your rejection, i.e. “I can’t help you right now but try me again when my current project has been completed” or “I don’t like this proposal but I’ll give you another week to come back with a better one…”
  • Be confident but humble. It’s important to take a firm stand, but not one where you come across as a know-it-all. You alienate more than you convince when you make statements like “The only reasonable conclusion we can draw is…” or “The right answer is…” Instead, use phrases like “I’ve concluded…” and “I believe…” to demonstrate a combination of resolve and humility that avoids provoking unnecessary conflict.
  • Be respectful. When saying no to a person of authority, particularly someone who might misinterpret your denial as disrespect, it can be helpful to ask permission to say no. This allows you to honor their authority while maintaining your integrity. For example, you could tell your superior, “You’ve asked me to take on a new project. I think it’s a bad idea for me to take it on, and I’d like to share my reasons. If, however, you don’t want to hear them, I’ll take it on and do my best. What would you like?” In most cases, the boss will feel obligated to hear you out.
    Now if the boss refuses to hear your reservations, you need to decide if this is an environment you want to spend a significant part of your life in.
  • Negotiate. Sometimes a “no” can turn into a “yes” if the other person is willing to modify the request or do something in return. Let’s say that your boss asks you to start working on a new project, and you know it’s not possible to do your other projects well if you have to add this one. Instead of saying, “I don’t see how I can do that” or “That’s not possible” — negotiate. Say something like, “Is this new project X a higher priority than project Y?  Because if we could move the deadline on Y by just a few days, then I can get X done.” 
  • Apologize and offer to do what you can.  Finally, when you ultimately say no, express your regret and offer to move as far in the direction of their request as possible. An example would be telling a customer “I’m afraid our current policies don’t allow this, but I will talk to my superior if we can do this in the future.” This lets the person know that even though you can’t fulfill this particular request, you hope to be able to fulfill the next one. 

Saying no isn’t being selfish. It’s being smart with the limited time you have each day, because no matter how many tasks and people you take on, the number of hours in a day remains the same so the amount of rest your body needs will also remain the same. By saying no and prioritizing your well-being, you become a healthier, happier, and more productive worker. 

— Written by Jaclyn Lutanco-Chua of MindNation

Categories
Employee Wellness Get Inspired Mental Health 101 Self Help Work in the New Normal

5 Ways To Recharge Your Energy

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Managing your energy more effectively throughout the day to boost productivity

In today’s fast-paced world, multitasking seems like a great way to get a lot done at once. But according to American-Canadian cognitive psychologist and neuroscientist Daniel Levitin, doing more than one thing at a time is taxing on the brain and drains precious mental energy. “Asking the brain to shift attention from one activity to another causes [parts of our brain] to burn up oxygenated glucose, the same fuel they need to stay on task,” he says. “The rapid, continual shifting we do with multitasking causes the brain to burn through fuel so quickly that we feel exhausted and disoriented after even a short time.” This leads to a rapid decline in decision-making skills, creativity, and productivity. 

“It’s funny to me to think about how quickly we freak out when our cell phone battery starts to weaken, but how seldom we even notice when our own brain power starts fading away,” says Salma Sakr, Chief Growth Officer at MindNation. 

“So in the same way we  keep an eye on our finances to make sure we don’t go bankrupt, it’s important we pay attention to how we spend and invest our energy so we don’t end up running out. “

How can we best replenish our mental energy and attain consistent peak performance when faced with so many things to do at work and at home? Salma suggests 5 ways we can keep our body and brain primed throughout the day:

  1. Start your day right
  • Hold off on checking email, social media, or any media for that matter, right when you open your eyes. “This way you can fuel your brain with something positive, inspiring, or energizing first,” Salma suggests. 
  •  Don’t rush through your breakfast, coffee, or smoothie. Take time to savor the meal. 
  • Try listening to a guided meditation or podcast, or reading a few pages of an inspirational book. 
  • Go for a walk, do some gentle yoga.
  • Add a little humor to the morning by sharing a funny story with a friend or family.

“Once you get started and you feel that energy starting to flow, you end up doing more than you expected and you actually enjoy it,” Salma says.

2. It’s not just WHAT you eat, but also HOW you eat

  • Make sure to eat slowly, and stop before you think you’re full. 
  • Also make sure that you’re eating often enough to maintain a consistent energy level. Going too long between meals can actually cause your energy to tank and even reduce your immunity.

3. Find time to move throughout the day

“I suggest you try to get up and move for at least 10 minutes every hour using a 50-minute, 10-minute work cycle during the day,” Salma offers. “If you feel more tired, or more stressed, you may want to shift to 25 minutes on and five minutes off, so that you’re recharging even more often. You can even combine strategies, whatever the day calls for.”

4. Don’t forget to practice self-care

“Incorporate the things you enjoy doing into your routine, such as listening to music, using aromatherapy, doing gratitude exercises, thinking about someone you care about, or watching a funny video,” advises Salma.

5. At night, unwind properly

  • Place your digital device out of reach, because it’s way too tempting to check in when it’s by your bed.
  •  “If you have to sleep with the TV on, make sure to choose shows that are relaxing or even boring, so your brain isn’t trying to pay attention,” Salma suggests. “Also, set a timer for the TV to turn off.” 
  • Listen to an audiobook or read a few pages of a book. “Most people who read before bed only actually read a few pages because their eyes start to get tired and their brain starts to recognize this consistent thing they do when they are ready to fall asleep,” shares Salma.
  • Create a quiet comfortable space to sleep in. Studies show that a cool temperature of about 20 degrees is best for the body to rest, and you should also minimize light and sound. 

Take a few moments right now to write down a couple of ways you can recharge your energy throughout the day. Make sure your plans are realistic, and keep them short and simple. Then, think about someone you could ask to join you from time to time to help you stick with your commitment.

Make sure to  repeat these new habits consistently enough for adaptations to start to add up.  “A good rule of thumb is  the power of two days — never miss two consecutive days of completing a new positive habit,” Salma shares. “You can miss a day — because let’s be honest, life gets in the way and all our plans need to be realistic — but fight the urge to miss a second day so you don’t fall back into your old habits.” So push yourself (though not too much) and use the ‘2-day rule’ as a way to build your habit. 

Finally, don’t be hard on yourself. It’s not easy to break out of old habits and build new ones so be patient, start small, and be kind to yourself. 

— Written by Jaclyn Lutanco-Chua of MindNation

Categories
Featured

5 Ways To Build Remote Workforce Engagement

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How can your team build and maintain social bonds in a time of social distancing? Find out below. 

An employee is considered “engaged” if he or she is fully absorbed by and enthusiastic about their work and has a positive attitude towards the organization. This leads them to take positive action to further the organization’s reputation and interests.

On the other hand, a disengaged employee may range from someone doing the bare minimum at work to an employee who is actively damaging the company’s work output and reputation.

When employees are engaged, they are more likely to invest in the work they do which leads to a higher quality of work produced.  In a study of companies with over 500 employees, researchers found that 71% of managers felt that employee engagement was one of the most important factors in overall company success.

Engagement rises when employees have strong relationships with their co-workers. In fact, according to research conducted by Gallup, employees who report having a best friend at work are seven times more likely to be engaged. But because the majority of workers are now working remotely due to the COVID-19 pandemic, it has become a challenge for many to build and maintain social bonds at work, and companies are finding it difficult to keep employee engagement levels up.

What can team leaders do to build remote workforce engagement? Here are some ways: 

  1. Make time for small talk. Back when everyone was at a physical office, there were plenty of opportunities for idle talk, whether it’s chatting in the pantry during a coffee break or eating lunch together at the corner restaurant. As a leader, continue to provide opportunities for some socializing during remote working hours by reminding yourself that not all conversations have to be about work. Don’t be afraid to drop the occasional off-topic email, Slack message, or funny meme, and remember to acknowledge employees’ birthdays or other special occasions during regular team meetings.
  1. Organize occasional face-to-face gatherings. Even though most work can be done virtually, it does not mean that it should be done so all the time. Plan an in-person get-together once or twice a quarter in a setting where COVID-19 safety protocols are followed. This can be as simple as an outdoor restaurant so people can share a meal to a whole-day company retreat in a nature setting. 
  2. Provide clear direction. Engagement does not mean that everyone on the team has to be besties with one another; it’s also about making sure that everyone feels that they are still part of a team and not feeling isolated. What do they do next? Who can they turn to? Not being able to answer these questions can leave a remote employee completely disengaged.

So just like you’d take a new employee through an onboarding process, make sure that a remote employee knows about the tips, tools, and processes that will help them succeed. 

Who can they contact if they need help?

What is the official work schedule and working hours? 

What sort of output should be expected from them?

  1. Give and encourage feedback during online meetings. During physical gatherings, you can get insight on whether or not a team member is engaged through non-verbal cues like facial expressions. Maintaining the same connection can be difficult during virtual meetings if you have to deal with connectivity issues or if there are just too many people on a call. So make sure to help remote employees stay engaged by reducing distracting noise during video-conferencing sessions, stopping to gain their feedback whenever possible, as well as mentioning them when they say something laudable. 

In addition, help remote workers align more seamlessly by providing the meeting agenda ahead of time so that those with technical issues can still follow along. 

  1. Offer rewards. The best way to motivate people, whether working on-site or remotely, is rewarding them for efforts and positive behaviors. Some things you can do apart from the standard congratulatory email:
  1. Gift them with non-work related classes they can access for free or at a reduced cost. By giving them an opportunity to take part in a wide variety of options such as exercise or cooking you are even supporting their mental and physical wellbeing.
  2. Give out movie or music gift cards so employees can choose options online from the comfort of their home.
  3. If you have company swag, mail them to an employee for a job well done or as a simple token of appreciation.

By creating and encouraging meaningful connections with your remote workforce, you motivate and inspire them to become advocates of your organization and make them happier, healthier, and more productive team members. 

— Written by Jaclyn Lutanco-Chua of MindNation