Employee Wellness

Josh Alfafara Of The Executive Centre: 5 Leadership Lessons I Learned During The Pandemic

When premium flexible workplace provider The Executive Centre launched its flagship office in Makati, Philippines last June 2021, Country Manager Josh Alfafara knew he had his work cut out for him. “Leading a new business in the middle of a pandemic was challenging, to say the least,” he recalls. “Everyone was asking why we were selling office spaces at a time when everyone is working from home. But I said ‘Why not?’ I felt that this was the best time to do so because people are now looking for flexible ways of working.” 

This mindset has helped Josh and his team ensure that TEC Philippines remains top of mind for small and medium enterprises and multinational companies looking for a truly first-class flexible workplace solution within prime locations and prestigious office addresses. “We differentiate ourselves from our competitors in the service aspect that we give to our members,” he explains. “Even when the government imposed a strict lockdown, we never stopped communicating with our members, addressing their needs, and letting them know that we are available for them all the time.” 

“I don’t tell my team ‘You do this, you do that;’ instead I ask them ‘Where can I help?’ ‘What can WE do?’ And if my team member is not delivering, it’s on me. Where did I lack in terms of giving support or in providing resources?” 

Josh Alfafara, The Executive Centre Country Manager

Here are five leadership lessons that Josh has learned as he continues to lead his company and his team through the pandemic:

  1. Be flexible in your approach. “We can no longer go around publishing pictures of office spaces because no one wants to spend any money,” Josh points out. “So instead of being salespeople, we positioned ourselves as consultants of workplace strategy. We asked clients ‘What do you need at the moment? You have 2,000 square meters of office space that no one is using? Ok, that’s something we may be able to help you with.’” By building that trust and giving their expert advice on flexible workspaces, TEC was able to build loyalty with their clientele. 
  1. Servant-leadership is the key. Josh built his team in the middle of the pandemic, and while it felt good to be able to provide people with work, he also understands that it can be demotivating for them to market something when everyone is hiding at home. “As a leader, my role is to bring out the best in my team so they can do what they need to,” he shares. “I don’t tell my team ‘You do this, you do that;’ instead I ask them ‘Where can I help?’ ‘What can WE do?’ And if my team member is not delivering, it’s on me. Where did I lack in terms of giving support or in providing resources?” 
  1. Be transparent in communications. Josh has frequent and structured one-on-one conversations with his direct reports to align on goals and expectations. “As an employee, nothing is worse than thinking you are doing great but finding out at the end of the year during the performance review that you’re terrible at your job,” he says. “So it’s important that I meet them regularly to find out what they are lacking in, or what training they require.”
  1. Employee well-being drives results. To a certain extent, Josh does not believe in keeping work life separate from personal life. “People are people, and they have feelings and mental health. You can’t expect them to have mental health for home and a separate mental health for work,” he explains. He makes sure he has an open-door policy where people can just talk to him if they are struggling, not just with work but even in their personal lives. “When I talk to my team, I ask them how things are at home without getting too personal, and I believe that showing them this genuine care has helped them perform better at their job.”

This importance to employee well-being is what pushed TEC to partner with MindNation. “I believe that all businesses should have a mental health program in place. Leaders should treat it as an investment in their people because at the end of the day when you take care of your people, they take care of the business, which drives results. It’s hitting many birds with one stone and it’s absolutely necessary,” Josh says. 

He recalls that during the early days of his career, mental health was not a priority; people had to pretend to be sick to take time off. “But for me, if a team member is struggling today, I’d rather they let me know right away so that they can take whatever break they need and come back stronger tomorrow, instead of dragging their feet and dragging the rest of the business down,” he says. 

  1. Self-care is not selfish. Leading a business during a pandemic can be physically and emotionally draining. As someone who admittedly experiences anxiety, Josh makes sure he prioritizes his mental health as well. “I make sure I set limits as to when I check my phone and my work email. One of my favorite things to do is listening to a guided meditation app,” he shares. “I also make sure I have people can talk to, including a coach that I consult with on a regular basis, where I become the most vulnerable and let it all out.” 

Lastly, Josh makes sure his team members know all about his self-care habits so that they follow suit and take care of themselves as well.

Josh’s professional goals for the year include seeing TEC Philippines finally take off, perhaps even expanding to another site within the country. “Business is doing very well although it’s not where we want it to be because of the pandemic and the new spate of lockdowns,” he admits. “But we are doing what we can and I always encourage my team to have patience; we’ve done it before, we’ll get through this again.”

However, he is mindful that the company’s success should never come at the expense of the team’s well-being. “Now more than ever, leaders have to be available for the team and not leave them out in the dark,” he says. “If you are present with your team, they can help you make the business succeed.” 

Happier and healthier employees are productive employees. Partner with MindNation to provide your team with a well-being that is holistic, data-driven, and customized for your needs. Visit or email [email protected] to know more. 

Mental Health 101 Self Help

Mourning In The Time of COVID-19

Grief is a normal, sorrowful reaction to losing someone (or something) you love. Grieving practices like funeral rites are important because they allow those left behind to process and handle their grief, allow people from different places to come together to support the grieving and commemorate the life of a person who has died, and form tighter bonds. 

Grieving during a pandemic, however, presents a new set of challenges. With social isolation policies in place, many family members have not been able to visit or take care of loved ones suffering from the disease, or hold a proper funeral when they pass away. 

If you have lost a loved one during the pandemic, know that it is normal to feel uncertain, unprepared, frustrated, or even angry at yourself. Being away from your normal support networks might also make you feel isolated and lost. But there are some things you can do to help cope with grief over the loss of a loved one during this difficult time. 

  1. “Remember that grief is a natural and ongoing response to loss,” assures Dr. Lillian Gui, a psychologist and former Chairwoman of the Counseling Division of the Psychological Association of the Philippines. “It is a healthy process of feeling comforted and coming to terms with the loss,” she adds. Because times today are more scary and uncertain, you might feel as if your sadness is more pronounced. But this does not mean that you should put your feelings off for another time; do not be afraid of any emotion you experience. 
  1. Don’t get caught up in guilt. When you are robbed of the opportunity to properly say good-bye to someone, you might start ruminating about whether your loved one was in pain before dying or feel guilt that you did not say or do something in time. You might also experience survivor guilt, which makes you feel that you should not enjoy things yourself. Know that it’s okay to experience positive feelings. “No one has the right to tell you how to feel,” Dr. Gui reminds. “There is no right or wrong emotion, so you are entitled to your own feelings.” 
  1. Make the most of virtual support. The in-person support systems you would normally turn to after the death of a loved one, like the extended family members who visit you or the friend who hugs you when you cry, are no longer available now. But you can still find comfort by staying digitally connected with others. While “virtual memorial services” fall short of actual graveside mourning surrounded by friends and family, they can still provide an outlet for collective grief. 
  1. Understand that a funeral during COVID-19 will be different. Acknowledge that there will be things you cannot control, such as the ban on social gatherings. Instead of feeling bad about it, focus on the details that you can control, such as enquiring if it would be possible to do a live stream or a recording of the service, arranging a digital guest book, or sharing messages from those not present. 
  1. Create a space for sharing memories. Sharing good memories about the deceased is helpful to bereaved people, so figure out ways to tell the story of the person who died. For example, you can create a Facebook group where people can share their stories, or organize a video chat conference for the same purpose.  
  1. Plan something special for when you and your loved ones can mourn together again. Think of the socially-distanced mourning you are able to do now as temporary measures. Be reassured that there will be a time when you can hold a more formal, in-person memorial. Planning a future service can even function as part of the grieving process. 
  1. Say good-bye in your own way. In your own time, find a quiet place where you can be alone, and say what you want to say to the other person as if they were still there. 
  1. Create rituals to memorialize your loved one. “Healthy grief is about finding ways to remember loved ones and adjust to life without them,” says Dr. Gui. So go ahead and engage in activities that make you feel attached to the deceased or fill you with fond memories of the person. This could be cooking a favorite recipe that you associate with them, making a playlist of songs that you both enjoyed, or writing a letter to them every week at the same time. 
  1. Be prepared. There will be events and moments in the future that will trigger your memories and sadness. When this happens, give yourself permission to express your grief in ways that work for you. To help sort through your feelings, Dr. Gui suggests journaling, using the following prompts:
  • What did the person mean to you?
  • What did you learn from him or her?
  • What good has come from this difficult experience?
  • What have you learned about yourself, other people, or life?
  • Are there things you appreciate more?
  • Who are the people who have been there for you? Were they the people you expected? What have you learned about them?
  • In what ways have you grown or matured based on this experience?
  1. Understand that you will heal. Rest assured that in time you will feel better and move forward in new and different ways.

The death of a loved one can be very stressful and traumatic, especially if regular mourning rituals are unavailable due to the current pandemic. Be gentle and patient with yourself as you go through the grieving process. “It’s okay to feel grief for days, weeks, or even longer,” says Dr. Gui. “Every person’s situation is different.” Slowly pace yourself and reach out for safe and helpful relationships, even if it’s just through virtual means. Lastly, don’t bypass the pain by bottling up your emotions or rejecting your feelings; this might cause you physical problems or lead into depression.

And if you really cannot contain or handle the pain anymore, seek professional help. MindNation psychologists are available for teletherapy sessions 24/7. Book a session now thru

Written by Jac of MindNation

Featured Get Inspired

4 Ways You Can Help Out During the COVID-19 Pandemic

4 ways you can help out during the COVID-19 pandemic. Volunteering can be one of the most productive and meaningful experiences of your life; why not use this time to start doing it?  

Volunteering is defined as an activity where an individual or organization freely gives time to benefit another person or group without expecting anything in return. Apart from being able to help others, volunteers experience the added bonus of improved mental health – numerous research has shown that acts of selflessness lead to lower rates of depression, increased life satisfaction, and reduced stress levels. 

If you find yourself with extra time on your hands because the pandemic has curtailed your usual activities, consider using it to volunteer. Most of the suggestions below can even be done in the comfort and safety of your home. 

  • Make masks and face shields. Personal protective equipment for the face are easy to make, don’t take up a lot of time, and the raw materials are inexpensive. There are also many video tutorials available online. You can donate the finished products to the nearest healthcare facility, or to members of other vulnerable sectors (i.e. supermarket employees, garbage collectors, security guards, etc).
  • Cook and/or deliver meals to those who need them. You don’t have to be a culinary genius to come up with food that is nutritious and filling. Even a simple pasta dish will be appreciated by medical frontliners, your senior citizen neighbors, or the blue-collar workers in your community whose earnings have been affected by the pandemic.
  • Run errands for immunocompromised or senior citizen neighbors. Many people who cannot leave the house do not just need food – they may also need someone to buy them their toiletries, medicines, and other household needs. On your designated grocery day, simply knock on doors and ask if anyone needs anything, so that you can purchase everything in one go.
  • Teach senior citizens to use technology. If you are living with people who are not tech savvy, use the time to educate them on videoconferencing apps, mobile banking, or ordering online. This will make them feel less helpless and can even take some of the burden off you (i.e. you don’t have to run as much errands for them anymore since they can now do things online by themselves). A bonus – nothing feels better than seeing a grandparent’s eyes light up after finally being able to interact with a grandchild she has not seen in months.

There are many opportunities to make a difference in someone’s life, even during a lockdown situation. Just remember that when volunteering during the pandemic, always take the necessary precautions to keep yourself and others safe. Wear masks, practice social distancing, and wash hands frequently.