Category: Employee Wellness

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Employee Wellness

4 Steps To Beating Burnout

Think back to the day you reported to work for your very first job. Whether that job was your dream role or a stepping stone towards a greater path, I’m sure you approached it with vigor and excitement, savoring the rush of getting things done, putting new ideas to the table, and proving yourself to your peers and bosses.

Unfortunately, this rush does not last. As time passes and more work and responsibilities come in, we start to feel stress. And it’s not just with work — anything that we used to invigorate us that we have to do on a repetitive basis such as relationships, house chores, or taking care of a pet can suddenly feel like another box we have to tick. It can even get to the point where we can’t seem to drag ourselves off bed simply because we’re spent. We don’t feel plugged into the role or the things we need to do anymore. 

Is this burnout? Or are we just tired? 

“Burnout is not considered a mental illness. It is, however, still a mental health issue because if left unresolved, it can lead to reduced productivity and sap our energy, leaving us feeling depressed, cynical, and resentful.”

World Health Organization

Burnt out or tired?

Tiredness is defined as the state in which one desires to sleep or rest. Once we have done either of the two, the tired feeling goes away and we can carry on with our other activities normally. It’s normal for everyone to feel tired.

Burnout, however, is being over-tired – it is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. The term was first coined by German-American psychologist Herbert Freudenberger in 1974 after observing the volunteers of a clinic for addicts and homeless people in New York City. The clinic’s volunteers were struggling with their intense work and according to Dr. Freudenberger, the stress of the job was causing them to feel demotivated and emotionally drained. Though they had once found their jobs rewarding, they had become cynical and depressed; they weren’t giving their patients the attention they deserved. 

According to the World Health Organization (WHO), burnout is not considered a mental illness. It is, however, still a mental health issue because if left unresolved, it can lead to reduced productivity and sap our energy, leaving us feeling depressed, cynical, and resentful. Burnout can also cause long-term changes to our body that makes us vulnerable to illnesses like colds and flu.

Symptoms of burnout

How can we tell if we are burnt out? According to the WHO, there are three symptoms to watch out for:

  1. Physical. Apart from feeling tired and drained most of the time, people who are burnt out also find it difficult to sleep. They also experience lowered immunity, frequent illnesses, frequent headaches, or muscle pain but laboratory tests reveal nothing is wrong.
  1. Emotional. These include feelings of doubt, helplessness, a sense of failure, of being trapped, loss of motivation, an increased negative outlook, and feeling detached or dissatisfied with no sense of accomplishments.
  2. Behavioral. Examples of this include lowered productivity, withdrawal from responsibilities, isolation, using food/drugs/alcohol to cope, procrastination, having a short fuse, skipping work or coming in late, and wanting to always leave early. 

If these apply to you or your team’s situation, it’s time to take action. Because of its many consequences, it’s important to deal with burnout right away.

What to do?

Here are some steps you can take when you spot the signs of burnout, as well as how to avoid it from happening:

Step 1: Recognize the state you are in

While many of us already have an inkling that we are in a state of burnout or approaching one, we tend to brush this feeling under the rug because we don’t want others (especially our bosses) to mistake our lowered productivity and detached feelings as laziness or an inability to cope with the demands of work. But we are not robots; It’s normal to experience burnout. This is why we need to conduct regular self check-ins to make sure we know what state we are in and take the appropriate countermeasures.

We can start by asking ourselves these questions: 

  1. Am I feeling cynical or negative about work, and are these feelings escalating?
  2. Is my motivation decreasing?
  3. Is it becoming difficult to perform work-related problem solving?
  4. Do I feel myself getting more agitated or angry at work?
  5. Are interpersonal difficulties at work spilling over into my home life?
  6. Do I feel depressed as a result of work-related stress?
  7. Is work-related stress causing my anxiety?

If you answered yes to all of these questions, you are either burnt out or close to being so.

If you are unsure, you can take MindNation’s WellBeing Quiz. This is a FREE, 2-minute TRUE or FALSE test to check if you are Thriving, Healthy, Decent, Fading, or Burnt Out. 

Step 2: Know your WHY

Once you have gotten the lay of the land and honored your state, dig deeper and ask yourself, WHY. Apart from income, why are you doing your job? This is because when we talked earlier about losing vigor to do the things that used to excite us, it can be largely driven by our loss of clarity or sight of our “why.” We simply don’t know why we do things anymore, and it can be easy to get lost in the many things happening around us today with the pandemic and personal stress. When we’re aligned with our why, it’s a different kind of fuel or charisma that makes things happen and gives us focus.

Step 3: Go back to the basics.
This means keeping hydrated, eating healthy, and recharging to the fullest.  Always remember that recovery from burnout is a slow journey and requires daily rest. It is not something that can be fixed in a day or even in just a week; research has shown that vacations don’t cure burnout. While burnout levels do decrease during vacation, they often return to pre-vacation levels within a week or two after returning to work. This is why the next step is important.

Step 4: Build habits that cultivate resilience

Taking care of our mental health is all about our mental strength. It involves developing daily habits that build mental muscle, which may also involve giving up bad habits or toxic stressors that do hold us back. When we hone our mental muscle, it’s like going to the gym consistently; we become stronger versions and it is something we have to discipline ourselves to do. 

Some ways to do this include:

  • Setting boundaries. This can avoid you from spreading yourself too thin, especially when you’re on the brink of burnout. So set limits on the time you give to others to help you manage stress while recovering from burnout. It doesn’t mean avoiding a person all together, but avoiding a specific habit, behavior, or ask that may be pushing you to your limit. Be firm about your needs. Talk to others involved and let them know what’s happening. Explain that you need some support in order to take care of your health and manage your workload productively.
  • Prioritizing work-life balance. Once you leave work, focus on relaxing and recharging for the next day.
  • Seeking professional help. Increasing your well-being is not always easy, especially when you’re at your lowest. So seek help from those around you, and from trusted professionals as soon as possible. MindNation’s licensed psychologists and WellBeing Coaches are available 24/7 for teletherapy sessions if you need help managing stress or building better habits. Book a session now through bit.ly/mn-chat or email [email protected]. Rest assured that all conversations will be kept secure and confidential.

Anxiety is caused by our fear for the future and things that may not have happened yet. Our awareness with what’s happening now and acceptance will help us create that leeway we need to plan for what’s to come.

MindNation partners with like-minded organizations to provide holistic well-being programs, psychologist consultations via teletherapy, and Company Culture Drive talks to build happier, healthier, and more productive teams. Visit us at www.mindnation.com or email [email protected] to know more. 

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Employee Wellness Featured Self Help Sleep

6 Secrets To A Good Night’s Sleep

Photo by Andrea Piacquadio on Pexels.com

If you’re tired of feeling tired, here are some simple tips to help you achieve better sleep

We all have trouble sleeping from time to time, but when restless nights persist, it can become a real problem. Studies have shown that inadequate sleep can have serious effects on our physical, mental, and emotional health, like increasing our propensity for obesity, heart disease, and Type 2 diabetes, as well as making us tired, moody, and unable to concentrate on daily tasks. “Think of your body as a computer,” says Dr. Rhalf Jayson Guanco, a psychologist and faculty member of the psychology department of the Adventist University of the Philippines. “Walking around in a sleep-deprived state is like working on a computer with a fragmented hard drive. You are not getting all the performance from that computer that you could.” 

Experts say adults need to sleep between seven to nine hours per stretch so that the body can repair and recharge itself for the next day. And when we are fully rested, we enjoy benefits such as improved memory and concentration, enhanced creativity, better decision-making skills, a more positive mood and mindset, and a healthier immune system.

If you have trouble settling down to sleep, Dr. Guanco shares some tips below that you can follow:

  1. Maintain a regular sleep-wake schedule, even on the weekends. “Doing so maintains your body’s circadian rhythm (also known as our “inner clock”), which can help you fall asleep and wake up more easily,” says Dr. Guanco.
  2. Establish a regular, relaxing bedtime routine such as soaking in a hot bath, reading a book, or listening to soothing music. Don’t eat, do moderate to intense exercises, or drink alcohol or caffeine, or smoke three hours before bedtime since these arouse the senses instead of sending you into a relaxed state. “Also avoid doing activities that excite or stress you out, such as working, playing video games, or paying bills,” he adds.
  1. Create a sleep-conducive environment that is dark, quiet, comfortable and cool. Dr. Guanco advises using blackout curtains to cover your windows, and wearing eye shades or ear plugs.
  2. Sleep on a firm, comfortable mattress. “The average lifespan for a good quality mattress is about 9 -10 years.,” he points out. 
  1. Use your bedroom only for sleep and sex. “This strengthens the association between your bed and sleep.  Take work materials, computers, and the television out of the bedroom,” he shares.
  2. Exercise regularly (but not too close to bedtime). Even just short bouts of exercise can lead to improvements in total sleep time, sleep quality, and time spent falling asleep. Exercise may also help reduce the symptoms of sleep disorders such as sleep apnea or sleep-related movement disorders. Just make sure to do it at least 3 hours before bedtime. 

If you need help fine-tuning your sleep habits, our WellBeing Coaches are available for online sessions  24/7, all year round. Book your slot now at bit.ly/mn-chat or email [email protected].

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Employee Wellness

10 Tips For Managing Difficult Conversations

Difficult conversations are inevitable in human life. You have to deliver bad news, call someone out for saying something offensive, or have opposing thoughts about polarizing issues. Most of us tend to shy away from engaging in tough dialogues because we are afraid the other party will get sad, mad, or — in the case of friends and loved ones — not want to be friends or love us anymore. But keeping quiet can lead to a build-up of resentment that will possibly boil over into an explosive confrontation the next time around, or result in improper behaviors remaining unchanged. 

“We tend to view difficult conversations as a personal attack, a power struggle that becomes a win-lose situation,” says Salma Sakr, Chief Growth Officer of MindNation. “But if we treated them as an opportunity to grow both personally and professionally, to increase understanding, and to achieve goals, then we can address the situation sooner and with more ease.”

“Falling to engage in difficult conversations with loved ones does the relationship a disservice.”

Danah Gutierrez , Author and R&R.mp3 Podcast Host

For Danah Gutierrez, author and podcast host, falling to engage in difficult conversations with loved ones does the relationship a disservice. “You end up living in this illusion that everything is fine between the two of you, but it’s only fine on the surface. Deep down, something sinister is brewing, which is not good for the relationship.”

While there is no one way to have a difficult conversation, there is a blueprint that we can use to support us as we head into those conversations:

  1. Don’t get into it if you are feeling angry. Never initiate a conversation when you are overly angry, frustrated, or resentful. “While it’s okay to feel emotions, you have to time it right,” points out Salma. “Once you calm down, you’re in a better position to initiate and engage in a conversation.”
  1. Don’t use text, email, or chat, video talk or face to face is better. “Never use emails, texts, or chats to engage in a difficult conversation because things can be lost in translation when written,” says Salma. “And if someone triggers you with their email, don’t take the bait and  don’t defend yourself. Just don’t respond. Ask for a face to face meeting; if that’s not possible, ask for a phone meeting.”
  1. Don’t point fingers, be sarcastic, or call them names. This is especially true when the other person’s words care are racist, homophobic, or misogynistic, thus inflaming our emotions. Call the person out politely and don’t be mean. “Empathize,” Danah advises. “Ask questions and find out why they feel that way. Maybe they were traumatized by a certain race, or those characteristics are the only things they see on tv.” Then respectfully counter these generalizations with your own experiences, such as telling them that you know people from this race who are not what they think them to be. 
  1. Let them share their perspective. When a loved one says or does something that does not sit well with you, ask questions first so you can find out where they are coming from. Danah recommends asking things like “How are you?” “What’s going on?” “I heard you say this, did I hear it correctly?” It’s possible the person only said those words in a moment of heightened emotions or because he or she was confused. 
  1. Use “I” statements. Statements like “From my perspective,” or “The way I see it…” or “I feel __ when you said ___” make it clear that you are speaking for yourself and not making accusatory assumptions about the other person’s intentions or behavior. When the other party does not feel judged, emotions de-escalate and a proper conversation can ensue. 
  2. Don’t  lose focus.  If you find yourself facing a lot of resistance, and the person is veering into unrelated matters, Salma suggests a few statements to help get you back on track: 
  • “I understand where you are coming from, but right now we are talking about …”
  • “That may be true but that is not as urgent as what we are discussing now. Let’s prioritize” 
  • “I suggest we park that and come back to it once we finish our conversation.”
  • “Clearly you have a lot on your mind, let’s set up more time to discuss that after we finish what we came to discuss here.” 

“By doing this, you are giving space for their emotions but putting a boundary that this conversation is focused on a certain discussion and that you won’t deviate,” says Salma.

  1. Agree to disagree. “In today’s society, there is so much polarization going on in the form of ‘If you believe this, we cant be friends,’ or ‘If you don’t agree with me, feel free to unfriend me on social media,’” points out Danah. “But when you start living in a bubble of like-minded people, you become out of touch with the reality that there will always be people who think differently than you. We don’t have to fear the people who oppose our views. Instead, offer to meet halfway, and know that you can both walk away from that conversation not hating each other.” 

Now, if the other person is insistent on his or her views, end the conversation politely but with affirmation. “‘I really love how passionate you are about this,’” Danah role-plays. “‘But I don’t want to argue with you, so let’s just agree to disagree.’”

  1. Create accountability. “When wrapping up the conversation related to work performance, make sure to put a deadline within which you want to see the behavior or results changed/improved,” suggests Salma. “Ask them to book it in your calendar so you can reconvene and assess progress. That will ensure they remain accountable to the changes you have requested.”
  1. Don’t expect to change their minds. “Everyone is entitled to their opinion and at the end of the day, it’s not our job to fix other people’s way of thinking,” Danah says. “Always go back to the relationship; know that the two of you can be extremely different but still love and respect each other. Instead of cutting them off from your life because of differing opinions, use these difficult conversations as an opportunity to practice empathy, patience, and emotional intelligence.”
  1. Do set boundaries for future encounters. Anytime a difficult conversation with a loved one feels overwhelming, know that it’s okay to take a step back for your own mental and emotional health. “Some people can be tolerated only in small doses and there’s nothing wrong with that,” Danah points out. 


It is possible to transform difficult conversations into constructive exchanges. We may not be able to control how others think and react, but we can control our own emotions, thoughts, and responses so that the relationship becomes better for it. 

—

MindNation offers Company Culture Drive Ⓒ Talks — interactive webinars featuring experts on mental health and other dimensions of wellness. One of our most popular talks is “Having Difficult Conversations In The Workplace” where we train managers on how to handle tough conversations with team members, ensuring the well-being of all involved. If you want us to conduct this training for your team, email us at [email protected]. 

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Employee Wellness Mental Health 101 Self Help Work in the New Normal

5 Ways To Disagree With Your Boss (Without Getting Fired)

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Speaking up for what you believe is a good thing, but when it comes to disagreeing with your boss, you need to be careful and tactful.

A 2018 study by Gallup reported that 94% of people feel stressed at work, with 35% saying that their boss is a cause of workplace stress. One possible reason for the latter is the fear and anxiety that comes when you need to voice a disagreement with a higher-up. While most workplaces these days are trying to establish a healthy culture where communication is open across all levels, dissenting with a superior is still a tricky thing. Doing so might make him or her think you are being difficult or disrespectful, but staying silent might give everyone else the impression that you are apathetic or complacent.

So how can you deliver your opposing opinion without suffering unfavorable consequences? Below are some strategies that you can employ: 

  1. Take note of the timing

Sometimes it’s not just what you say — it’s also when and where you say it. If you are in a relaxed team meeting where everyone is sharing suggestions and ideas, then feel free to chime in with your own thoughts. But if the discussion is starting to get heated and your manager is starting to display signs that they are getting angry, embarrassed, or feeling ganged-up on, it might be best to wait until things cool down. Then set up a separate, private meeting to talk it out. 

  1. Start off on a positive note. 

While work conversations should ideally be honest and straight-to-the-point, you will need to moderate your bluntness when you are talking to a person of authority. So begin your opposition by clearly mentioning something positive, like a portion of the idea that you liked. Segueing into the disagreement is much better than blurting out “I think your idea is wrong because…” right off the bat.  

  1. Ask and listen before reacting. 

Take a deep breath and try considering the issue from your superior’s point of view. Try to know his or her motivations for making such decisions; the best way to get them to listen to your side is to be able to reflect back to them that you understand what’s important to them. So ask questions, research the context, and gather information so that once you state your opposing view, it is based on facts and logic, not on emotions. 

  1. Rephrase the disagreement in the form of a suggestion

Instead of telling your boss what you think should be done, make it seem like you are asking for an alternative take on the matter. For example, you could say something like “I like your idea of holding team meetings every week, but what do you think about holding them on Wednesdays instead of Mondays so that….?” By letting your manager make the final decision, you still show respect for his or her authority. 

  1. Respect the final decision. 

Always mentally prepare for the possibility that you will speak your mind but nothing will change. If that happens, you need to respect your boss’s decision and let it go. Instead of feeling angry or sad, take the rejection as a learning opportunity; even if you disagree with his or her point, try to at least understand it, so you are able to support it. At the very least, rejection builds mental resilience, so you still get something positive out of the whole experience. 

By following the tips above, you can hopefully disagree with your boss in a way that is courteous and convincing but won’t cost you your mental health or your job. 

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Self Help Work in the New Normal

10 Tips For Handling Difficult Conversations At Work

Photo by Andrea Piacquadio on Pexels.com

How to manage contentious exchanges at work without making things worse

Conflict is inevitable in the workplace. You have to deliver bad news, ask someone to make a change, or correct an inappropriate behavior. These moments all require conversations and these conversations are difficult. 

The COVID-19 pandemic has only amplified potential conflict. New working conditions and external threats and pressures have led to a rise in mental health concerns, possibly affecting work performance and team dynamics. As a manager, you need to resolve these conflicts in a timely and professional manner that minimizes disruption to productivity. But this can be easier said than done when emotions are running high. 

“We tend to view difficult conversations as a personal attack, a power struggle that becomes a win-lose situation,” says Salma Sakr, Chief Growth Officer of MindNation. “But if both parties treated them as an opportunity to grow both personally and professionally, to increase understanding, and to achieve goals, then we can address the situation sooner and with more ease.”

While there is no one way to have a difficult conversation, there is a blueprint that we can use to support us as we head into those conversations:

  1.  Before inviting the other person to a conversation, clarify your primary and secondary purpose. Salma suggests you do this by asking yourself two questions: first, what is this person doing that they should not be doing? And second, what is the person not doing that they should be doing?
    For example, you have an employee who does great work but is always a day or too late with projects. The primary purpose of your conversation is to emphasize the importance of getting work turned in on time. Your secondary purpose is to understand why there might be delays, what is the root cause of them being late all the time? 
  1. Never initiate a conversation when you’re overly emotional. “It’s okay to feel emotions. Your emotions tell you that a conversation needs to happen,” Salma assures. “But you’ve got to time it right. When you are calm, you’re in a better position to initiate and engage.”
  2. Anticipate resistance. Resistance is defined as any form of negativity or non-acceptance, an unwillingness to move forward. It means the conversation is either not happening or it’s not going in the direction you want. Examples of ways people can be resistant in conversations: 
  • “What you’re asking for is not possible”
  •  “This isn’t fair”
  •  “It will cost too much” 
  • “I don’t have enough time to do what you want”
  •  “I told you I’ve already tried that”

Resistance leads to non-productive conversations. The good news is there’s actually a way to test for resistance without getting trapped in an unproductive back and forth with the person you are speaking to. “Frame your request using the magic phrase ‘Would you be willing…?’” Salma suggests. “By doing this you are gauging how resistant they are and giving them space to decide if they are willing or not.”

  1. Don’t use electronic or digital communication to engage in a difficult conversation. “The urge can be pretty strong to hide behind an email, text or chat when emotions are hot but things can be ‘lost in translation’ when written,” Salma points out. A face to face conversation (even just through video call) is always best. And, if someone triggers you with their email, don’t take the bait and don’t defend yourself. “Just don’t respond. Ask for a face to face meeting. If that’s not possible, ask for a phone meeting,” says Salma. 
  2. Don’t play the blame game. The go-to response when you are angry is to point fingers, which will make the other party defensive. So control your urge to be right, to be understood, and to win.  Instead, practice active listening and get their side of the story. Until the other person feels heard, you’re only going to get defensiveness and disagreement. You don’t even have to agree. All you have to do is acknowledge their reality.
  3. Cultivate curiosity. “Being a know-it-all closes off possibilities,” says Salma. “If you think you already know someone’s motives, you won’t try to understand them. And if you already know what someone is going to say, you avoid communication.” So genuinely show eagerness to understand, ask questions, and make sure you are having a dialogue not a monologue. There are two people in this conversation, so make sure you act that way.
  4. Stay focused You’ve probably been engaged in a conversation that took a wrong turn. Chances are, you got distracted, you forgot your objective. Focus on what you want, not on what you don’t want. When you keep your focus on what you want, it’s easier to get to your end result and move forward.
  5. Redirect so you are in control of the conversation. If you do find yourself facing a lot of resistance, or the person using many distracting phrases, you can use the following statements to help get you back on track. Examples include:
  • “I understand where you are coming from, but right now we are talking about your project delays.” 
  • “That may be true but that is not as urgent as what we are discussing now. Let’s prioritize.” 
  • “I suggest we park that and come back to it once we finish our conversation.” 
  • “Clearly you have a lot on your mind, let’s set up more time to discuss that after we finish what we came to discuss here.” 

“This way, you are giving space for their emotions but putting a boundary that this conversation is focused on a certain discussion and that you won’t deviate,” says Salma.

  1. Don’t generalize. Eliminate words like “always” and “never” because you will lose the other person, i.e. “You always do this…” or “ You never do that…” Instead, you bring forward the specific observable behavior. “Last week, I observed you did this…”
  1. Create accountability. Just because the conversation has happened and you both got through it doesn’t mean it ends there. Make sure to put a deadline within which you want to see the behavior or results changed/improved. “Ask them to book it in your calendar so you can reconvene and assess progress,” shares Salma. “This will ensure they remain accountable to the changes you have requested.” 

By following the tips outlined above, it is possible to transform difficult conversations into constructive exchanges. You may not be able to control how others think and react, but you can control our own emotions, thoughts, and responses so that the relationship with the other person becomes better for it. 

MindNation offers Company Culture Drive Ⓒ Talks — interactive webinars featuring experts on mental health and other dimensions of wellness. One of our most popular talks is “Having Difficult Conversations In The Workplace” where we train managers on how to handle tough conversations with team members, ensuring the well-being of all involved. To know more about this email us at [email protected]. 

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Self Help Work in the New Normal

3 Things You May Be (Unconsciously) Doing That’s Causing Stress

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Stress may be inevitable, but it’s also important and manageable.

Stress is defined as any type of change that causes physical, emotional, or psychological strain. It is our body’s response to anything that requires attention or action.  

“Stress is a spectrum,” says Kana Takahashi, Chief Executive Officer of MindNation. “There is a good kind of stress, which provides us a sense of urgency to get important things done. On the other hand, there is bad stress, which can lead to physical and mental health problems.”

Everyone experiences bad stress to some degree, mostly because we may not even be aware that we are doing things that contribute to stress. Three of the most common causes of bad stress are:  

  1. Comparing ourselves to others

Doing this will leave us feeling happy and dissatisfied. “Instead of thinking about what others have, you should remind yourself of the positive things in your life,” says Kana. “This can be easier said than done, especially if you are a competitive person, but once you do, the rewards are worth it.”

  1. Procrastinating

When you put off a task, you build anxiety and feel nervous, which is a huge obstacle to peace of mind. “But when you take the time to adequately prepare for the day or week ahead, you can help eliminate stress,” Kana advises. 

  1. Sweating the small stuff 

Are you a worrier? “If so, it’s probably adding unnecessary stress to your life because when you focus on what could go wrong, you’re not letting yourself appreciate what’s going right,” points out Kana. “It’s especially important not to waste your emotional energy on things that are out of your control. So when you’re late for work because of a bad Internet connection, just take a deep breath and accept that it is what it is. 

The next time you find yourself spiraling into stress, take a moment to step back and see if you are doing any of the above. When you begin to understand the cause, you can take steps to combat it and protect your mental and physical health.

If you are feeling stressed, overwhelmed, or just need someone to talk to, you can reach out to MindNation psychologists or WellBeing Coaches 24/7 for teletherapy sessions. Message bit.ly/mn-chat to book a session now!

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Work in the New Normal

10 Signs Your Company Has A Healthy Workplace Culture

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Healthy workplaces tend to exhibit a common set of traits that foster excellence, productivity, and camaraderie.

Mentally healthy workers are happier, more productive, and more loyal. As a manager, you must make sure that your company has policies and practices that support a culture of growth, employee engagement, and prevention of mental illness. Does yours fit the bill? Below are 10 characteristics of a workplace that prioritizes wellness:

1. Relaxed and productive atmosphere

People enjoy going to work and do not feel stressed or afraid. They do not have to worry about being bullied, harassed, or intimidated by co-workers. Managers encourage them to be creative and think outside the box. 

2. Staff that’s committed to excellence.

Because employees feel good about the company they work for, they stay focused and strive to deliver top-quality products and services. 

3. Low employee turnover.

If staff retention rate at the entry or mid-levels is somewhere around 10 percent, that signifies that the employees are satisfied and the company is doing something right. This is particularly true if they are in the retail, hospitality, or IT industry, where the turnover is traditionally high. 

3. Frequent, open, and honest communication across all levels. 

Senior managers have an open-door policy and juniors are welcome to voice their opinions without fear of reprisal. Ideas are frequently exchanged during meetings. Difficulties are resolved in positive ways. Feedback is viewed as an opportunity for growth and not taken negatively. 

4. Team members that cooperate, support, and empower each other.

Co-workers are close, loyal, and trust each other. They joke around a lot and laugh often. Everyone works smoothly together and does not engage in office politicking or backbiting. 

5. Diverse and inclusive. 

The workforce is composed of people of different backgrounds who are valued for their individual strengths and experiences. Employees feel that they belong but at the same time know that they are also unique among their peers. 

8. Flexible and innovative.
Employees are encouraged to find new and better ways of doing business, even if the old ways are just fine. Management is also brave enough to do away with policies that do not work. .

9. Positive reinforcement

People need acknowledgement, appreciation, and gratitude to be motivated. A positive company thanks employees regularly in the forms of rewards, bonuses, raises, promotions, and certificates of achievement.

10. Emphasis on health, happiness, and well-being

The company trusts the employees enough to allow them to work on a flexible schedule so that they can lead more fulfilling personal lives without sacrificing work commitments. And when team members face challenges such as accidents, illnesses, or personal tragedies, everyone goes the extra mile and treats them with understanding, compassion, and respect.

Job stress cannot be avoided, but a healthy workplace culture can make the stressful atmosphere easier to manage and yield positive outcomes like lower employee turnover rates, reduced absenteeism, and increased productivity. Regularly ask for feedback on how your workplace could be improved, and remember to deal with problems as soon as they occur.


If you need help creating a mental health and well-being program for your company, MindNation is an innovative mental health and wellbeing company that partners with like-minded organizations to build healthier, happier, and more productive teams. Its program is based on an individual’s holistic dimensions of wellness to ensure that services provided suit his or her unique requirements and objectives. Email them at [email protected] to learn more about their products and services.

— Written by Jaclyn Lutanco-Chua of MindNation

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Employee Wellness Get Inspired Mental Health 101 Work in the New Normal

6 Ways To Support Employees With Mental Health Problems

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As mental health in the workplace becomes an increasing priority, business leaders must do more to care for their staff

Despite an increased awareness of mental health issues, many employees still struggle in silence because they either do not know where to go for help or they fear that they will encounter stigma and discrimination at work.

This lack of action can have serious implications for any organization’s bottom line. According to the World Health Organization, the estimated cost of depression and anxiety to the global economy is US$ 1 trillion per year in lost productivity. On the other hand, workplaces that promote mental health and support people with mental disorders are more likely to reduce absenteeism, increase productivity, and benefit from associated economic gains.

So how can business leaders manage and support their employees with mental health concerns? Below are some ways: 

  1. Make mental health training mandatory for managers and supervisors. A 2019 study published in the Journal of Occupational and Environmental Medicine revealed that of the 2,921 managers who had access to mental health training in their workplaces, all displayed an improved understanding of mental health overall, with half  reviewing the responsibilities of their staff in an effort to prevent possible mental health issues and 57% of them starting discussions with their employees to improve their understanding of anxiety and depression.
    Managers are in the perfect position to help colleagues in the workplace because they are the ones who have a better understanding of an employee’s day-to-day well-being and can provide a direct line for inquiries and support. Note that training does not mean instructing team leaders to diagnose and treat mental health concerns; instead, it’s teaching them what to do if they see signs and symptoms of emotional distress in their juniors, including how to obtain help.
  2. Support employees through listening rather than telling. The most meaningful and helpful way to fight the stigma of mental illness is to encourage all members of staff to be willing to listen when a colleague is talking about their experiences — and to listen with empathy. According to Rob Stephenson,  founder of InsideOut, a social enterprise working to end the stigma of mental ill-health in the workplace — “We don’t need to understand every condition, or every person, to be good, human listeners. We just need to become better active listeners in the workplace, so we can say ‘OK, I can see you’re struggling here, let’s have a…chat and you can tell me about it.”
  3. Establish an employee assistance program (EAP) and encourage employees to use it. While many companies use an EAP to support workplace mental health, a 2017 study published by the National Center for Biotechnology Information revealed that only 1%-5% of employees of a company avail of the benefits of an EAP due to stigma, shame, and concerns about confidentiality.
    Here are some things you can do to assuage their fears:
  • Communicate — during onboarding sessions and through visuals or email reminders — what EAP services are available and how these can help employees respond to personal or work issues. Emphasize that the services are confidential and free of charge. 
  • Provide direct access to mental health professionals via phone, email, or chat. This allows an extra layer of comfort and privacy.
  1. Use communication to reduce stigma and increase access to mental health resources. Don’t wait until Mental Health Awareness Month (May) or Suicide Prevention Month (September) to talk about mental health, EAP benefits, and other resources. 
  • Promote them frequently, such as in monthly newsletters, weekly departmental meetings, or even in casual virtual catch-ups. 
  • Ensure that your executives mention emotional well-being every time they talk about recruiting talent and building an inclusive culture that helps employees bring their best selves.
  • Offer webinars so employees can learn more about mental health and resilience.
  1. Promote holistic well-being. Mental health is more than just one’s state of mind; it involves several factors, including physical, social, emotional, and cultural wellness. Business leaders therefore need to integrate all aspects of this by:
  • Building as much flexibility as possible into all employees’ schedules so that they have opportunities for work-life balance. A 2019 survey conducted by UK-based event management company Wildgoose discovered that 39 per cent of those who worked flexibly had benefited from better mental health and increased productivity.
  • Promoting or offering access to apps that can help with stress reduction, sleep, and meditation such as Headspace or Calm. 
  • Offering fitness center memberships, subsidies or reimbursements for fitness classes. Ultimate Kronos Group, an American multinational technology company, set up virtual fitness classes for employees and their children in the middle of 2020 and even held a competitive company-wide step challenge in October.
  • Encouraging employees to use their vacation time, such as by limiting the amount of vacation employees can carry over into the next year
  • Providing accommodations and developing a return-to-work process so that employees who need to take a leave of absence because of a mental health issue feel supported when they come back. An example would be letting the returning employee resume work step-by-step, gradually increasing work hours and task complexity until the symptoms of the mental health concern have subsided.
  1. Make work interesting, social, and fun. Create opportunities for employees to build connections with each other, such as through virtual social events and electronic message boards. When team members have strong positive relationships at work and  are able to tell their co-workers and managers what they struggle with and how they can best be supported, it opens communication and smooths out many misunderstandings, paving the way for higher productivity. 

It is an employer’s responsibility to create a workplace where people feel they can be open and supported. Helping employees who are unwilling to talk about their struggles is a daunting task, so it might be a good idea to partner with a mental health and well-being company to help you craft a mental health program for your workplace. MindNation (www.mindnation.com) is a one-stop shop for all your well-being needs. Their program is based on an individual’s holistic dimensions of wellness to ensure that services provided suit his or her unique requirements and objectives. Email them at [email protected] to learn more about their products and services. 

— Written by Jaclyn Lutanco-Chua of MindNation

Categories
Employee Wellness Mental Health 101 Self Help Work in the New Normal

Warning Signs That Your Employee Has A Mental Health Concern

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Knowing what to look for is the first step to opening a productive dialogue surrounding mental health and getting your team member the help they need

According to the WHO, 1 in 5 people all over the world will experience a mental health concern at some point in their lifetime. These statistics, compounded by the stressors of the COVID-19 pandemic, make it highly likely that someone in your workplace is experiencing mental health concerns like stress, depression, and anxiety. 

Because of the stigma surrounding mental illness, employees who are struggling may be reluctant to come forward. As a result, mental health concerns often go unrecognized and untreated, leading to bigger problems for the organization and the employee in terms of lowered productivity, increased absenteeism and presenteeism, and poor relationships with team members. 

It is important for managers to be able to identify the warning signs of mental health concerns. “Early detection and intervention may help to prevent problems from getting worse,” says psychologist Dr. Rhalf Jayson Guanco. “By identifying the issues that the team member is probably not aware of or does not acknowledge as problematic, but which impact or are more likely to impact on their well-being, we can determine if immediate action is required or if assistance from a qualified mental health professional will be necessary.”

According to Dr. Guanco, if your employee exhibits the signs and symptoms below for more than two weeks, it could be a sign of a mental health concern: 

Appearance and behavior

  • Appears untidy; displays poor hygiene
  • Trembles or shakes
  • Wears inappropriate attire 

Cognition

  • Seems confused or disoriented
  • Has gaps in memory of events
  • Has serious difficulty in problem solving

Emotion

  • Appears sad/depressed
  • Tends to be anxious for no apparent reason
  • Switches emotions abruptly

Speech

  • Speaks too quickly or too slowly
  • Vocabulary becomes inconsistent with the level of education
  • Stutters or has long pauses in speech

Thought patterns and logic

  • Seems to respond to unusual voices or “sees things”
  • Expresses racing, disconnected thoughts
  • Expresses bizarre or unusual ideas

Remember that mental health concerns are unlike other performance-related issues, so your approach must be different. Whether you consult your human resources department or the corporate department first, it’s important to gather opinions of experts before doing anything rash. As a team leader, you must have a plan that is win-win for your employee and your company. 

MindNation is an innovative mental health and well-being company that partners with like-minded organizations for happier, healthier, and more productive employees. Its comprehensive need-based program is based on each individual’s Well-being Capital © (a system that studies the Physical, Emotional, Mental, Social, and Cultural dimensions of well-being) to ensure that services provided suit each organization’s unique requirements and objectives. Drop us a line at [email protected] if you want to know more about our products and services. 

— Written by Jaclyn Lutanco-Chua of MindNation

Categories
Employee Wellness Mental Health 101 Self Help Work in the New Normal

How To Say “No” At Work Without Putting People Off

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Your goal is to ensure that disappointment doesn’t escalate to insult.

Mental health experts always advise us to say “No” to requests that make us feel stressed or uncomfortable so that we protect our boundaries and not feel overburdened. But this is easier said than done when it comes to the workplace, where begging off from a task assigned by a higher-up can negatively impact our career, while declining a client’s request for help can strain our relationship with them. In fact, a 2015 study by Linked In revealed that more than 58% of millennials globally consider themselves a “yes employee” – someone who does as they are told and is more apt not to question authority. This can result in a workforce that sees higher incidences of burnout, which can lead to mental health concerns.

So how can you say no to unreasonable requests, pointless meetings, busy work, and demanding clients without coming across as lazy, selfish, or disrespectful? The suggestions below might help: 

  • Show a valid reason. Don’t simply say “No.” Share your logic, the facts, and what motivated your decision. For example, don’t thumb down a proposal and have the team making conclusions about why you did so, i.e. “He doesn’t care about our opinion” or “It’s because she’s not benefitting from it.” Instead, cite the data and the thought process that led you to that position, so that you let others know that you gave careful consideration before making a decision. Say “I analyzed the pros and cons and believe we should turn this down because…” or “I cannot grant you this request because according to our company policy…”
  • Offer an alternative. Instead of closing the door, offer something to smooth over the effect of your rejection, i.e. “I can’t help you right now but try me again when my current project has been completed” or “I don’t like this proposal but I’ll give you another week to come back with a better one…”
  • Be confident but humble. It’s important to take a firm stand, but not one where you come across as a know-it-all. You alienate more than you convince when you make statements like “The only reasonable conclusion we can draw is…” or “The right answer is…” Instead, use phrases like “I’ve concluded…” and “I believe…” to demonstrate a combination of resolve and humility that avoids provoking unnecessary conflict.
  • Be respectful. When saying no to a person of authority, particularly someone who might misinterpret your denial as disrespect, it can be helpful to ask permission to say no. This allows you to honor their authority while maintaining your integrity. For example, you could tell your superior, “You’ve asked me to take on a new project. I think it’s a bad idea for me to take it on, and I’d like to share my reasons. If, however, you don’t want to hear them, I’ll take it on and do my best. What would you like?” In most cases, the boss will feel obligated to hear you out.
    Now if the boss refuses to hear your reservations, you need to decide if this is an environment you want to spend a significant part of your life in.
  • Negotiate. Sometimes a “no” can turn into a “yes” if the other person is willing to modify the request or do something in return. Let’s say that your boss asks you to start working on a new project, and you know it’s not possible to do your other projects well if you have to add this one. Instead of saying, “I don’t see how I can do that” or “That’s not possible” — negotiate. Say something like, “Is this new project X a higher priority than project Y?  Because if we could move the deadline on Y by just a few days, then I can get X done.” 
  • Apologize and offer to do what you can.  Finally, when you ultimately say no, express your regret and offer to move as far in the direction of their request as possible. An example would be telling a customer “I’m afraid our current policies don’t allow this, but I will talk to my superior if we can do this in the future.” This lets the person know that even though you can’t fulfill this particular request, you hope to be able to fulfill the next one. 

Saying no isn’t being selfish. It’s being smart with the limited time you have each day, because no matter how many tasks and people you take on, the number of hours in a day remains the same so the amount of rest your body needs will also remain the same. By saying no and prioritizing your well-being, you become a healthier, happier, and more productive worker. 

— Written by Jaclyn Lutanco-Chua of MindNation